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Coordinator Reviews
DO NOT USE THEIR PHOTOGRAPHY!!!!!!
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This is a review of:

Adventure Weddings Las Caletas

Detailed Ratings
Communication:
1.0
Performance:
2.0
Value:
3.0
cherimorris

By cherimorris, · 1,369 Views · 3 Comments

Pros: Family & Friends made it!
Cons: Photography team

Hi Ladies!

It has been a couple of months since my wedding at Las Caletas, and I felt compelled to let other brides know my experience.  It wasn't the greatest experience from the start, but the end result was all that mattered: We Were Married!  My coordinator, Dennise, was less than helpful.  At one point, I waited 2 MONTHS for her to return an email.  I was trying not to be the 'pushy American' or the 'crazy bride' so I did not contact her earlier than that.  She wanted to wait until 3 months before the wedding to plan anything....WHAT?!!!! That's to include pricing etc.  Who can budget for a wedding in 3 months?  She ended up not even being there to execute the day of the wedding because she was pregnant.  Obviously that was not a problem, but they should have transferred me to another planner in advance.  The girl who executed the day of the wedding was quite clueless as to what I had already had planned.  A number of things went wrong, my flowers being one of those things.  I caught the mistake with my bouquet, but obviously by the time I realized the table flowers were wrong, it was too late.  No one but me knew, but that's besides the point.  The MC was clueless and called my husband's father by his grandfather's name, couldn't remember who was supposed to get the mic for speeches etc, so we just took over with handing over the mic.  HERE'S THE KICKER.  None of that would have even been an issue and I likely would have given a pretty good review....until I found out that the photography team LOST some of our wedding pictures.  Yep, you read that right.  The first look with my father: gone.  Pictures with my bridesmaids under a gazebo: gone.  Pictures of me in this gorgeous chair before the ceremony: gone.  Now, I understand that mistakes happen, although on these kinds of occasions, this should not happen.  But I understand that they do.  It's how the company handles the mistake that is the sign of a good company to deal with.  It was I that brought to their attention that these photos were missing.  It was not until then that they told me they were gone.  I have requested our money be refunded, to which they have offered me....wait for it....15%.  Yes, 15%.  My memories are worth 15% of what I paid to them.  Ridiculous and insulting.  They are claiming that is because they gave us a number of pictures, so they won't refund the full amount.  If ANY of my wedding pictures are missing due to your mistake, it is your responsibility to make that right.  That is what they have refused to do.  And honestly, the pictures they did give us are not really all that great.  So to say that we are disappointed is an understatement.  DO YOURSELF A FAVOR: use a different photographer.  There are many many many photographers in Puerto Vallarta.  This is the most important day of your life, DO NOT trust that with Adventure Vallarta Weddings.  Because even if mistakes are made, they are not willing to make the situation right.  I wish you all the best, but maybe consider a different venue =(

3 Comments


Oh and one more thing: if the handling of this situation changes (ie, they refund our money due to losing our memories) I will 100% update on here to show they have decided to do the professional thing and the right thing.

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Thank you for your review! Very helpful as I'm getting married there this November. You're the second person I've seen in the last few months comment on problems with photography. So sorry to hear about that, I hope they get that sorted out, sucks to miss on visual memories like that.

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I am sufficiently scared!! So much money and wow, memories lost. Thanks for input. I will look into my own photographer although it looks like there is a penalty. I'm getting married there in November and am also now worried about weather. It looked as if PV had little rain in Nov, but is Caletas different? Any advice is appreciated!

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