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Playa del Carmen
Never wanted to leave!
This is a review of:

Hacienda Tres Rios Resort Spa & Nature Park All Inclusive

Detailed Ratings
Accomodation Value:
4.0
Communication:
4.0
General Location:
5.0
Wedding Sites:
5.0
Wedding Value:
3.0
Eadon216

By Eadon216, · 665 Views · 0 Comments

Pros: Great wait staff, wonderful spa, fantastic pools
Cons: Menu needs varying, Service sometimes spotty at poolside, wifi spotty at times

 

(Full wedding review in the H3Rios thread in forum. But I do want to explain that I gave the Wedding Value 3 stars because I feel that there should be a standard wedding package option available and that at times it was frustrating to plan my wedding by finding all of my vendors separately. They also don't do anything special for the room for your first night as a married couple which I thought was a little lame).

I really can’t say enough great things about this resort. My husband and I first came to H3Rios in November 2009 because I had won a trip for 4 days/3 nights. It was here that he proposed to me! We loved the resort then and we love it now. The great thing about Hacienda Tres Rios is that you have the option of lounging by the pool or going off and participating in any of the activities going on throughout the day. We did the Jaguar Tour (considered advanced) twice (which is a trip to the nursery where you learn about their eco practicies, snorkeling in the cenote, and kayaking up and down the cenote) and the Tigrillo Tour (considered intermediate) once (trip to nursery where we actually learned a few new things, snorkeling, and the option to either kayak down the cenote or snorkel down - we love to snorkel down and we saw a lot of cool fish and crabs). They take pictures of you as you go along which you have the option of buying (they can get a little pricey, but make great souvenirs). One of the less publicized activities is the Sense Adventure. We also did this last time we came. For some reason it isn’t prominent on the program. Last time we came we also did the Sense Adventure and has so much fun we did it again this trip. It’s very meditative and definitely something different. Be open minded!

Even if you don’t do any of the activities relaxing by the pool or beach is an activity all in itself. The pool water is always beautiful and clean. They take great care in keeping the area clean. We never had a problem finding a lounge chair or a good spot to relax. In fact, there are tons of hidden gems all over the resort. One day you’ll be taking a walk over a bridge and find a new spot with hammocks! There was only one day towards the end of our stay when the resort had filled up with more people when we had trouble finding and umbrella. In the meantime we found shade under palm trees - still not a bad deal.

The service of the staff is also really amazing at Tres Rios. Since our last visit they added a small bar down by the kids pool. This definitely helped service. Actually we found that we got better/faster service down by the kids pool than we did up by the adult pool. But really, it’s not a tough life when someone brings you food and drinks right to your lounge chair. Service was also great in the restaurants. Our favorite waiter was Oscar. We saw him all over the resort, and he always went out of his way to make sure we were having a great time and had everything we needed. I believe he worked at our wedding. He was always smiling!

I really could keep going on and on. There’s so much to talk about. The room was great (we had a jacuzzi - I recommend it). I love turn down service; it’s a nice touch that I wish happened every night. The Patissiere is yum and Marco helped put together a great cup of chai. The one tiny complaint I have is that there is no casual restaurant. There are families that come to H3Rios and every restaurant at the resort serves fancy foods. I feel that a restaurant with a more casual atmosphere and casual foods would be a good addition. It would be a good place for families to go so that their kids could run around the table and not bother other guests. It would also give the other people eating there the expectation that this may happen. The buffet is a good example of this, but it isn’t open every night of the week. Besides that little complaint (and really, it is tiny because it occurred to my husband and I maybe twice) everything else is wonderful. Our guests kept raving about what a great time they had and how they didn’t want to leave. My brother-in-law called the resort “swank” and the staff really does know how to make you feel pampered. Go for a massage and that will definitely make the experience!

We can’t wait to (hopefully!) go back for our anniversary.

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