Taelor1122

Let me preface this long review by saying, I have never written a review after poor service, I know how devastating it can be to one’s reputation. However, I feel it is my duty to warn other brides. It is with a heavy heart I write this review. I am a newlywed who just got married at this resort on Saturday, July 15, 2017 and was disappointed in the services received throughout my planning and execution process. First, I was assigned a wedding planner by the name of Charlyne, once a deposit was paid. While she did assist in answering a few of my questions in the beginning, I was repeatedly told, that the actual planning process would not take place until four months out from my event. This left me trying to think of everything to plan my event in the months preceding with little guidance. Once, we finally hit my four month mark, I felt I was treated like a number. Every communication whether it was email or phone had to be initiated by me. I felt this was strange because I’ve had other friends do destination weddings and they did not have this problem. Everything was explained in the beginning and the planner was attentive. This was my first red flag. Next, I arrived at property and had a wonderful check in and was greeted by friendly staff. They upgraded us and our room was beautiful! However, I am very sad to say that at least 80% of our guest (and we had 50 people stay on property) had issues with their rooms. Either it smelled of sewer, they paid for an ocean view and did not get it or they received poor service upon arrival. This of course was frustrating for my husband and I as we recommended the hotel to our guest and had raved about it. This was the second red flag. Next, I was assigned a wedding coordinator who would help me execute the details of the wedding day and assured me all would be well. The coordinator was very friendly and tried to help as best she could but there remained a few glaring issues. First, the music for the ceremony was not properly played. I selected several songs for my guest to listen to upon their arrival and gave it to the coordinator over an hour and a half before the ceremony, yet the same song was played on repeat and the DJ did not play the correct recessional song. At this point, I thought no big deal, don’t sweat the small stuff. Next, we get to the reception and finish our first dance songs and I am told the DJ does not have my playlist. I was mortified to say the least. I spent hours creating a playlist and emailed it to both the coordinator and the planner twice. As a result of the sheer incompetence, 1/3 of the reception was messed up. Third red flag. Finally, the icing on the cake was the next day we went to review our pictures and select which pictures we wanted for our book. The pictures came out nice, but needed some editing. As the wedding was on the beach, you could see sweat marks on clothing. I asked the photographer how long it would take to get the edited images back. It was not until this point, that I was told the photos would not be edited. I was livid. We paid for the highest package and my husband paid additional monies so that we can receive all of our pictures, and not one of them was edited. I immediately emailed the coordinator regarding this and explained how disappointed I was to now have to pay another photographer to edit photos, which should have already been edited. I have yet to get a response. In short, while the hotel is good for families and vacationing, I would not recommend getting married here. Signed, a happy newlywed and disappointed bride!