Hi, I am also a 2015 bride, I recently got assigned my wedding planner at the resort, and so far all I've received was an email with about 10 attachments and when I asked what information she needed from me to get started all she did was send a check list and tell me to choose a location. I emailed her at the beginning of this week to try and get pictures of possible ceremony locations and have yet to get those, and I emailed to set up a phone conversation and I cannot talk to her until September 30, which I find quite annoying.
If I were you I would keep calling the direct line in the email that I believe Michelle sends out. I got a hold of her yesterday to voice my concerns about the planner I was assigned.