Hi Ladies, We are booked for 12/13/12 and was wondering if anyone has suggestions/tips on the group booking. Most of our guests are going through our travel agent, but there are a few that have not and now we are told that we can't get credit toward the group booking incentives for those people. It seems crazy that we wouldn't just because of how they booked since they are all staying at the Hard Rock. Has anyone run into this?