BEWARE of the WEDDING HOLIDAY!!!!!! I don't even know where to start, I just returned from our wedding at the Azul Sensatori and the wedding holiday has been nothing but trouble ever since I placed my deposit with them. They told us a certain reception location was available and we confirmed it, then 2 weeks after they received payment, they then said it was not available and we had to choose an alternate location. They quoted us a discounted price for our room then 2 weeks before the wedding charged us an extra $400 after we had already paid in full saying we owed them more money because our rate was based on more guests than we had booked, even though I had only agreed to block out 5 rooms and we had far more than that book! All of my guests have had issues and are still waiting for them to refund their overcharges. I have had to dispute more than one incorrect charge due to their incompetence. They are impossible to get a hold of, always in "a meeting" or out of the office and the staff is totally clueless, Lorraine is the only one who has any authority to do anything and she is dishonest, makes promises but then doesn't follow through. I would have been much better to have just booked directly w/ Karisma and took out the middle man. I eventually had to do that with the wedding planner since the Wedding holiday's planner Chanel never once contacted me about my detail sheet and I had to work directly with the Karisma planner. If you want headaches, frustration, and extra charges than go ahead and book w/ them but my recomendation is to STAY AWAY!