Lauren is not an actual wedding planner, but the person in charge of getting the reservations in order and answering questions when it comes to booking, she's the liason between the US and the actual Resorts abroad. Very true - she is not personable at all! she gives yes and no answers, very dry. Theresa I'm assuming helps out the brides from Canada, but you can actually reach out to the romance department at Paradisus, they're great!, it make take some time to get back to you at times but they have been a pleasure working with, Jennifer and Miguelina are in charge at the moment, and answer all pricing questions, menu, decorations, entertainment etc, they will send you numerous attachments and links to their pictures. I would reach out to them better, hope this helps. RW- Romance & Weddings - Jennifer Alvarez / Paradisus Punta Cana romance.ppc@solmelia.com