Quote: Originally Posted by katken Hi Melissa! I'm glad to hear that you fell in love with Azul Sensatori on your site visit! That makes me very happy! Did you take any pics? We'd all love to see them if you don't mind posting.
The off-site wedding coordinators are slow to respond. I would make sure to have a travel agent get involved with getting your wedding date reserved. Mine has been great with working with the resort, and she also helped me fill out the short form to reserve my date from the Karisma website. I don't know if that's the process Karisma is still using to reserve dates or not, but until I got a travel agent involved, I couldn't get Fabio to respond.
Although it's very frustrating that the off-site coordinators don't respond in a timely matter and sometimes don't even answer your questions when they do respond, if you poke around the forum enough, you'll notice that almost all of the brides from all of the Mexican resorts are slow to respond. I think they're just overwhelmed and probably understaffed. The good news is that although the off-site coordinators are a little more difficult to work with, everyone says that once your down there, everything turns out perfect. I'm chalking it up to be just part of having a destination wedding and I'm just trying to relax and not get too upset about it.
Hope that helps! Good luck to you! Thanks so much katken! I didn't have a chance to take pics of the resort, we totally forgot our camera, whoops. After reading some wedding reviews, I feel way more confident about choosing Azul Sensatori - sounds like all the brides had amazing experiences! YAY Thanks for the advice about having my TA get in contact with the coordinators - I emailed her this morning and she is already on top of it! This thread is awesome!