Kim~ I am so sorry this happened to you. I am very shocked and saddened. You should not have been treated like this. I was hoping that Daniella was going to better becuase with her fast responses I assumed she was more organized. You should definitely contact the general manager. Her name is Prisca and her email is palace.cabosanlucas@riu.com We have recently expressed several of our concerns with Prisca as my fiance met her at one of the other Rius this year. She recently moved to the Riu Cabo and I hope that she can brind some resolve to all of this for you.
I am definitely not excited about this at all and it really worries me. My wedding is in 15 days. I actually have already started to organize all my emails since Daniella does quote things differently that Adriana.
On a lighter note I am sure you will have some beautiful pictures that will be here soon from Juan. I know through everything you were a beautiful bride and are now married and starting a new time in your lives.