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Dreams Tulum wedding review

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12 replies to this topic

#1 DreamsTulumBride

  • Member
  • 766 posts
  • Wedding Date:December 12, 2007
  • Wedding Location:Dreams Tulum Mexico
  • LocationQu├ębec Canada

Posted 01 January 2008 - 12:11 PM

My wedding review

The wedding planner at the resort: One week before I left to Mexico, she asked me to complete some forms concerning my wedding. I took the basic wedding package and added a few thing. Most of all the extras that I asked for, I did not get... You would think that since you pay more, you would get the extras ! In other words, I didn't get the white bows on my chairs, the flower arrangements on the ceremony table as well as the flower arrangement on my weding table for the reception. The next day, I wrote a letter to her telling her what she forgeot to do (we had a meeting 2 days prior to the wedding + she received the forms she asked me to fill a week before/ all of this was said and written a few times!!!). 3 days later, her assistant called me since the wedding planner was on vacation now. There was nothing she could do for me and told me: "we will not charge you for the extras" DAHHHHH ! Why would I pay for something I didn't get ? The only thing the resort offered me was a free upgrade the next time I would go there.

There was 2 chairs on the beach close to the wedding gazebo and my mother in law told the wedding coordinator to ask them to move them so the pictures + video would not have them in them. She said she would take care of it...guess what, she didn't! Everyone was busy + stressed and once I was about to walk down the aisle, that is whem my mother in law noticed the chairs were still there. it was too late now. At this point, that is when I noticed there was no bows on the chairs, the flowers on the table + two long chairs next to the gazebo.

We had our meal at Portofino (in the wine cellar). The food was amazing but they were serving us pretty fast! Was it because the 4 kids were noisy and having fun ? I do not know ! But by 9:45, we were done and I was so tired that this didn't bother me at all !

The photographer, Elizabeth Medina, AMAZING ! She was very ponctual and even called me at the spa to tell me she arrived. A nice gesture to take away some stress! At 2:40 (my wedding was at 3!), the sky was dark grey and it started to rain...alot ! As she was taking pictures of me, she was also calming my nerves about the weather and guess what... at 3:15, my wedding started WITHOUT A TRACE OF RAIN !! She also took the time to read all the group pictures I wanted and we did them all thanks to her. For those who are not married, I suggest to do this since once the moment arrives, you might forget some pictures you wanted !

The next day, we arranged a TTD with the horses and water and I asked my brother to film it since Elizabeth was taking pictures. For some reasons, he prefered taking pictures rather than filming ( I told him 3 times to stop taking pictures and to film ! ! !) He was to take pictures of the ranch + horses only, not us since that is the reason why we asked Elizabeth to to that! So, I have a short 12 minutes video... and a few pictures, but I know that the ones taken by Elizabeth will be so much better ! For now, I get to look at my brothers pictures while I wait for Elizabeth's pictures; this kinda helps the wait ! ! 10 days after my wedding, she sent me 2 teaser pictures. WOW ! They are amazing and I can't wait to see the rest, especially the ones with the horses! Marc was so affraid of his horse (he didn't know how to control him) ! ! !

The resort: FANTASTIC ! We waited for about 10 minutes for the restaurants and when it was all of us (15 people) we only waited for 25-40 minutes. The food is amazing, the resort is so pretty and the staff is amazing (beside the wedding planner lack of things). The shows at night are great and the kid's club is amazing ! I recommend this resort to everyone!

pm me if you need more info!

#2 Jenn

  • Sr. Member
  • 1,557 posts

    Posted 01 January 2008 - 12:28 PM

    Sorry to hear that your WC sucked it up! I'm sure the future brides will be thankful for your honesty though. I'm also sure that your guests didn't notice the things that were missing :)

    Glad to hear that Elizabeth was amazing - I cannot wait to see your pictures!!!!

    #3 amy706

    • Member
    • 506 posts

      Posted 01 January 2008 - 05:25 PM

      Thanks for the review, Annie. I'm assuming it was Sandra and Landy that were problematic for you? Ugh. that's disappointing. I'm sorry to hear that. But from your pictures on the other thread, it looked beautiful.
      Washington, DC
      Dreams Tulum
      December 5, 2008
      Pro Pics- Citlalli from Claudia Rodriguez:http://claudiaphoto...../december/a_m/Planning Thread: http://bestdestinati...om/forum/t31997Dreams Tulum Wedding Review: http://bestdestinati...om/forum/t33518http://ticker...

      #4 trisha0612

      • Jr. Member
      • 491 posts

        Posted 01 January 2008 - 07:26 PM

        Thanks for the honest review! Despite some bumps, your wedding sounded and looked beautiful!
        Travis & Trish
        Tulum..uhh I mean Cancun, MX

        #5 dreamstbride

        • Jr. Member
        • 161 posts

          Posted 01 January 2008 - 08:04 PM

          aw Im sorry to hear things with Sandra and Landy didnt turn out the way you were hoping At least you'll have beautiful pictures to remind you of the good times


          #6 monicabrandon2008

          • Member
          • 794 posts

            Posted 01 January 2008 - 08:54 PM

            Sorry to hear about SAndra and Landy not taking care of you! We've always heard great things about them. Maybe it's because Sandra was focused on going on vacation I'm glad you didn't let it ruin your day and that you loved the resort. That makes me excited for my trip/wedding in June. I can't wait to see pics!!
            HIGH FIVE, WE'RE MARRIED!!!

            #7 LisaG

            • VIP Member
            • 7,839 posts

              Posted 01 January 2008 - 09:00 PM

              Thanks for the review, Annie. That sucks that Sandra and Landy didn't follow through on things. I'm glad you loved the resort and food. The food was our fav too!

              #8 babycow

              • Jr. Member
              • 367 posts

                Posted 20 January 2008 - 07:07 PM

                Yay! I found your review! Sorry to hear about the WC and minor issues and so glad it stopped raining for you.
                Erica and Tim
                Dreams Tulum
                May 17, 2008

                #9 starchild



                • Moderators
                • 26,161 posts

                  Posted 22 January 2008 - 09:46 PM

                  Thanks for the review. You had some snags but it didn't stop the party. comgrats on the wedding!!

                  #10 Olive

                  • Newbie
                  • 68 posts

                    Posted 23 January 2008 - 02:35 PM

                    Thank you so much for taking the time to put such care into your review. It's sooo hepful!

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