My ring was supposed to be done...
Posted 26 November 2007 - 07:41 PM
We ordered my ring a month ago, and since its custom we wanted to have a little time in case something happened. The ring is a thin eternity band, but instead of all diamonds, its 1 sapphire every 3 diamonds. We were assured that the stones would match my e-ring in color (I have 2 sapphire trillions flanking my diamond).
Well we called the jeweler today to check on it, and after 15 minutes on hold, the girl said that its in, but they aren't happy with it. They wouldn't tell me what was wrong though! So we went to the store, and not only do the stones not match my e-ring, they don't even all match each other! Some are very light sapphires, and some are very dark. For the amount of money we are paying them, I was really disappointed! So they are redoing it (I think they ordered it instead of doing it themselves). I only hope it gets done correctly this time, since my wedding is really creeping up!
Posted 26 November 2007 - 07:44 PM
Posted 26 November 2007 - 08:08 PM
Posted 26 November 2007 - 08:11 PM
Posted 26 November 2007 - 09:14 PM
Posted 26 November 2007 - 09:21 PM
On the positive side, at least they said something first, rather than giving it to you and then playing it off like the ring was fine. Shows at least that they have pride in their products.
Posted 26 November 2007 - 09:28 PM
Posted 26 November 2007 - 11:01 PM
| Originally Posted by Lizz |
That really sucks...sorry Jenn! When I saw you write "Steven Singer", I got a little worried. That's where I got my rings from. My wedding band has been ready for over a month, but we just haven't had time to pick it up. I really hope it's ok! I think I'll send Mike over there tomorrow on his lunch break to check. Let me know how the second ring works out!!!
Posted 26 November 2007 - 11:04 PM
| Originally Posted by Hopels |
I'm sure it will work out, but I'll definitely keep you posted. They did my e-ring, as well as another ring Sam bought me, so I wouldn't be too worried - and you have time if there is a problem. This is the first time we've had an issue, and they didn't fight us to remedy it. I honestly think if I hadn't called today they would've just reordered it and not told us it was in. But, we'll never know on that one...
Did they tell you how long it's going to be til the new ring is ready? I hope not too long, that's one thing you don't want to be stressed about.
BTW (now that I already wrote a novel)...do you need the Philly girls to help you with anything in the next month or so Just let us know!
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