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Kacengg's RIU Palace Cabo San Lucas Wedding Review (very long!)

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    Posted 23 November 2007 - 03:57 PM

    Kim~ I am so sorry this happened to you. I am very shocked and saddened. You should not have been treated like this. I was hoping that Daniella was going to better becuase with her fast responses I assumed she was more organized. You should definitely contact the general manager. Her name is Prisca and her email is palace.cabosanlucas@riu.com We have recently expressed several of our concerns with Prisca as my fiance met her at one of the other Rius this year. She recently moved to the Riu Cabo and I hope that she can brind some resolve to all of this for you.

    I am definitely not excited about this at all and it really worries me. My wedding is in 15 days. I actually have already started to organize all my emails since Daniella does quote things differently that Adriana.

    On a lighter note I am sure you will have some beautiful pictures that will be here soon from Juan. I know through everything you were a beautiful bride and are now married and starting a new time in your lives.

    Glenn and I at our Couple's Shower
    Nov. 3, 2007http://tickers.Ticke....9a03/event.png

    #22 *JillD*

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      Posted 23 November 2007 - 04:18 PM

      Kim, I am so sorry!! What a horrible experience, I feel so bad for you! I hate this Daniela person from reading your thread and I haven't even met her yet. What a B*tch!!

      I can't wait to see your pictures from juan, hopefully that will cheer you up!

      #23 robindepaula

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        Posted 23 November 2007 - 05:10 PM

        WOW . . . that is just unacceptable. So glad that Juan was able to help you while all this was going on. I find many times I have to take on other roles instead of just being the photographer on the day of someones wedding . . . it's part of our job - cause we want you to have the best possible photos of your day!!! I would definetely email the GM - that Daniela needs some lessons in CS.

        #24 -Kate-

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          Posted 23 November 2007 - 09:57 PM

          I'm so sorry!! It does sound like you made the best of a crappy situation. Let us know how all this works out.

          #25 tvt

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            Posted 23 November 2007 - 10:56 PM

            wow, wow, wow. I can't believe you didn't strangle this woman. she sounds like a trip. I agree with all the other girls - i would send your review to every person at RIE you can find

            #26 KACENGG

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            • 106 posts

              Posted 28 January 2008 - 01:15 PM

              Ok well I have been waiting for something concrete to happen before I updated this thread but well, that could take forever. I have been in contact with the RIU Palace myself and also through my TA for the past 2.5 months. They have agreed to refund my $500 for the double reception charge and that is it. This was guaranteed on December 28 and I am still waiting for the money to be put back onto my credit card. My TA inquired last week and they said it takes usually 4-6 weeks for the refund. I will update when I receive the money. I am not happy with this amount but after fighting for so long you take what you can get. Unfortunately, I still get all frustrated and upset when I knitpick at the details that went wrong that day so it's easier for me to just forget it all....right or wrong. My pictures of the gazebo have flowers sitting on the ground at the bottom of the pillars because Daniela didn't hang them until we were signing the documents - so I cannot completely forget!

              I have noticed that on my correspondence with Daniela that there is another wedding coordinator at the RIU so hopefully that will help alleviate some of the issues I had.
              Kim & Erik
              November 9, 2007
              RIU Palace
              Cabo San Lucas, Mexico

              #27 Celina

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                Posted 28 January 2008 - 10:53 PM

                Kim, I am so sorry for everything that happened to you on your wedding day. Daniella's lack of professionalism is unexcuseable. I am getting married at the RIU Vallarta and hope that nothing like this happens to me. I have kept copies of all of our correspondence and will be extra anal with our planning and details. Thank you for the post. If this would have happened to me, I would have spend my wedding day in a Mexican jail, because believe me girl - me and Miss Daniella would have went heads up!!

                Hopefully you got some good pics to remember you and your husband. I wish you the best!
                ~ Celina
                "Love is not who you live with...it's who you can't live without"

                #28 TATrisha


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                • Wedding Date:April 11, 2008
                • Wedding Location:Gran Bahia Principle Akumal
                • LocationWisconsin

                Posted 29 January 2008 - 01:51 PM

                $500! That's IT! Stupid WC!

                Side note... I see you have a picture posted as a signature... did I miss your photo post?

                Your dress looks so beautiful!!!


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