I ordered vinyl labels from Davet Designs for my tumblers to give out at our wedding this coming October. She sent me a proof and I okayed it and then she shipped me the labels. What I received and what the proof looked like really differed. The colours were wrong. I asked her if there was a printing issue and she blamed my camera.
I had expected her to just reprint them and reship them- I didn't order a custom colour, I ordered the colour from the sample she had on the etsy listing. I sent her two photo's from two cameras. She said she would reprint them to check and then responded with:
"k, I reprinted, it is just a muted version of the blue, but I see where you think it appears slightly grey. I don't normally do reprints for color, but if you want to mail them back and pay shipping, I will reprint them in a different color."
I told her I didn't want a different colour and asked her if she was able to print in the original colour as promised and she wrote back:
"what would you like for me to do? I NEVER reprint because of color and I'm offering a compromise to reprint"
I am very disappointed and a little shocked after reading all of the positive reviews on here.
I'm just going to use them anyway even though the colours are different than I had hoped since I have already paid for them...