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Newbie With 2 Months Away Panic And Venting

2016 Brides Cancun Riviera Maya Moon Palace

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#1 kjeanconte

kjeanconte
  • Newbie
  • 2 posts
  • Wedding Date:May 29, 2016
  • Wedding Location:Moon Palace, Cancun MX

Posted 14 March 2016 - 08:44 AM

Hi everyone:

 

So I've been planning in a vacuum and with my wedding a little more than two months away and the small things needing attention, I'm starting to feel the little bit of panic building.

 

80 GUESTS and counting! I had a destination wedding to reduce my numbers. Didn't work too well huh?

 

I'm having the wedding at Moon Palace Cancun and so far I don't have any major complaints. My offsite coordinator Lizet has been an absolute doll! :DI had heard that people wouldn't hear from their coordinator until much later but Lizet was in contact with me with less than a month after we had the date confirmed. I know I can be an absolute pain with all the emails but she has dutifully answered them in a relatively quick manner (1-3 days average).

 

We have the ceremony at the Bugambilias gazebo, with the Tuscan terrace for the cocktails and we move inside for the reception.

 

I have the majority of my vendors lined up:

 

Décor: Gama

Flowers: Hotel

Cake: Hotel

Photography: Friend of future hubby is coming down as a guest to do our lovely pics

Videography: AmorAmor Weddings (outside vendor - their work looks absolutely amazing!

Music: PSAV (though I also have DiscoMovil on contract because of the great reviews that I have read. But when I told PSAV the price I was getting including the vendor fee was cheaper than what they had, they not only matched it but gave me a $200 discount for an incentive. The only reason I still have DiscoMovil is because I am concerned about the music. I work in the music industry hence why I'm being so picky).

 

In the air

 

Makeup: I am an Black bride so I am very concerned about what my hair and makeup will look like. Especially since I am a natural hair bride. I'm on the fence about working with MVP hair and beauty.  ANY HELP IN WITH THIS?

 

What I'm not particular happy about:

 

Travel agent: L and S Vacations. Just venting here. We met Lindsay at a wedding expo here in NYC. And in the beginning it worked well with choosing our hotel and putting down our deposits. She also fits the bill on our save the dates and send them out. But here's where the trouble started.

 

We decided to do magnets for our save the date. At least 20% of our guests never received them. Could it have been that the magnets got stuck somewhere? Shouldn't there have additional paper inside of the envelope to make that it didn't happen? I don't know because no return address were ever put on the envelopes. So if it was a matter of a wrong address, we didn't know. Which meant that I had purchase additional save the dates and send them out. All of mine made it to the intended person. *shrugs* <_<

 

When the time came for the guests to begin to make the travel arrangements, it felt like I didn't have a travel agent. Because however many times you called, the phone was never picked up. NEVER. I had multitudes of guests complaining that they couldn't get through to make their room reservations. And of course it was the last few days to book and it was a panic. I was having mini heart attacks for days, trying to make sure the MVPs were getting what they needed, diverting them to emails to contact Lindsay. And to make matters worse, she was out of the country and took on more work than she could have handled (5-6 other weddings that had the SAME deadline that we had). The month of October was exhausting - from people complaining about prices, to rooms to never-ending questions that should have been answered by L and S Vacations.

 

Then it became an issue about changing names on the rooms. Even though each invoice/contract stated that we had 91 prior to the wedding make changes, she shot them down saying it wasn't possible to change; that if they needed a room they would have to book an entirely new room without the savings we had before. I'm a lawyer so I went to town on it and got her to read her own contract. Finally she apologized and made the changes.

 

If I knew what I know now, I would have just worked with the hotel myself. They have been very attentive and I really don't need L and S Vacations for anything else. The only upside was the payment plan that guest could do but...sigh. I wonder if it was worth a lot of aggravations. :angry:

Sigh. Anyway I'm sure I'll be back to lament about my peacock theme, my 14 member wedding party and the drama to come.

 

 

 

Stay strong ladies,

 

Kristina



#2 Moments That Matter

Moments That Matter

    Diamond Vendor

  • Insiders
  • 3,074 posts

    Posted 14 March 2016 - 10:43 AM

    Congrats on your upcoming Moon Palace wedding in May, Kristina and Welcome to our forum community!!!

     

    You've certainly chosen a gorgeous venue for your Big Day, as you can see in these magical wedding moments that matter we've captured there, taken from our Moon Palace Wedding Story Albums:

    e89d55_4084464c9b47467fa76043143a5007e9.

     

    e89d55_5e2699d8c8f747b9a963f1d5ca2a9bba.

     

    e89d55_263d02b06f7247ef880895053769e6d3.

     

    Wishing you happy research and all the very Best with your amazing journey ahead - cheers!!! team MTM :)


    MTM%20Logo%202016_zps4tzm05my.png

     

     

    Moments That Matter Photography , Cancun, Playa del Carmen, Mexico

    Canadian Award Winning Photojournalist serving the Riviera Maya

     

    Email: contact@momentsthatmatterphotography.com

    Why we're Ranked #1 ~ Scoop on what we do:  MTM Reviews

    Meet Lincoln & Team MTM: "Meet Lincoln" Video + see his Passion!!!

     

    We Offer: 100% Vendor Fee Discount
                        100% Deposit Guarantee

                        100% Satisfaction Guarantee


    #3 kelbiiztd

    kelbiiztd
    • Newbie
    • 57 posts

      Posted 15 March 2016 - 12:20 AM

      Congrats on your upcoming Moon Palace wedding in May, Kristina and Welcome to our forum community!!!

       

      You've certainly chosen a gorgeous venue for your Big Day, as you can see in these magical wedding moments that matter we've captured there, taken from our Moon Palace Wedding Story Albums:

      e89d55_4084464c9b47467fa76043143a5007e9.

       

      e89d55_5e2699d8c8f747b9a963f1d5ca2a9bba.

       

      e89d55_263d02b06f7247ef880895053769e6d3.

       

      Wishing you happy research and all the very Best with your amazing journey ahead - cheers!!! team MTM :)

      very cool!!! congratulations...



      #4 vancouverpetunia

      vancouverpetunia
      • Member
      • 670 posts
      • Wedding Date:April 7, 2016
      • Wedding Location:Now Sapphire, Riviera Maya, Mexico
      • LocationVancouver, Canada

      Posted 15 March 2016 - 06:35 AM

      Welcome to BDW, Kristina! Good luck with your planning and feel free to vent here any time ;)


      - Erin

       

      My planning thread: http://www.bestdesti...2016/?p=1893268

       

      My Now Sapphire review: http://www.bestdesti...riviera-cancun/


      #5 pjay

      pjay
      • Sr. Member
      • 1,791 posts
      • Wedding Date:December 15, 2015
      • Wedding Location:Beach Palace
      • LocationToronto

      Posted 16 March 2016 - 10:12 AM

      Hey!! Look into styling trio for your hair/makeup. I've heard amazing things about them and they are Palace approved!! :)

       

      Good luck with everything and don't stress too much because you're in good hands. Palace works really hard with their weddings and as soon as I got to Beach Palace all of my worries went away once I met my on-site coordinator. 


       

      My planning thread :
      http://www.bestdesti...e/#entry1885631

       



       


      #6 jsalazarmtz

      jsalazarmtz
      • Newbie
      • 10 posts
      • Wedding Date:March 5, 2016
      • Wedding Location:Riviera Maya Mexico

      Posted 16 March 2016 - 12:17 PM

      Hi Kristina,

       

      Welcome!  You will find a lot of information and great people to help you here!

       

      Regarding your hair and makeup,   I ended up booking Sara Tamargo (ST Makeup Artistry) and she and her team were great!  I wasn't willing to pay the fee or the daypass at the resort I was staying at (got married off resort) and she was flexible about picking me up and taking me to her office to get all dolled up.  She has a great vibe and her work was impeccable.

       

      Good luck!

      Jazmin



      #7 dreamweddings

      dreamweddings

        Insiders

      • Insiders w/ Articles
      • 603 posts
        • LocationPlaya Del Carmen

        Posted 19 March 2016 - 09:00 AM

        Hi everyone:

         

        So I've been planning in a vacuum and with my wedding a little more than two months away and the small things needing attention, I'm starting to feel the little bit of panic building.

         

        80 GUESTS and counting! I had a destination wedding to reduce my numbers. Didn't work too well huh?

         

        I'm having the wedding at Moon Palace Cancun and so far I don't have any major complaints. My offsite coordinator Lizet has been an absolute doll! :DI had heard that people wouldn't hear from their coordinator until much later but Lizet was in contact with me with less than a month after we had the date confirmed. I know I can be an absolute pain with all the emails but she has dutifully answered them in a relatively quick manner (1-3 days average).

         

        We have the ceremony at the Bugambilias gazebo, with the Tuscan terrace for the cocktails and we move inside for the reception.

         

        I have the majority of my vendors lined up:

         

        Décor: Gama

        Flowers: Hotel

        Cake: Hotel

        Photography: Friend of future hubby is coming down as a guest to do our lovely pics

        Videography: AmorAmor Weddings (outside vendor - their work looks absolutely amazing!

        Music: PSAV (though I also have DiscoMovil on contract because of the great reviews that I have read. But when I told PSAV the price I was getting including the vendor fee was cheaper than what they had, they not only matched it but gave me a $200 discount for an incentive. The only reason I still have DiscoMovil is because I am concerned about the music. I work in the music industry hence why I'm being so picky).

         

        In the air

         

        Makeup: I am an Black bride so I am very concerned about what my hair and makeup will look like. Especially since I am a natural hair bride. I'm on the fence about working with MVP hair and beauty.  ANY HELP IN WITH THIS?

         

        What I'm not particular happy about:

         

        Travel agent: L and S Vacations. Just venting here. We met Lindsay at a wedding expo here in NYC. And in the beginning it worked well with choosing our hotel and putting down our deposits. She also fits the bill on our save the dates and send them out. But here's where the trouble started.

         

        We decided to do magnets for our save the date. At least 20% of our guests never received them. Could it have been that the magnets got stuck somewhere? Shouldn't there have additional paper inside of the envelope to make that it didn't happen? I don't know because no return address were ever put on the envelopes. So if it was a matter of a wrong address, we didn't know. Which meant that I had purchase additional save the dates and send them out. All of mine made it to the intended person. *shrugs* <_<

         

        When the time came for the guests to begin to make the travel arrangements, it felt like I didn't have a travel agent. Because however many times you called, the phone was never picked up. NEVER. I had multitudes of guests complaining that they couldn't get through to make their room reservations. And of course it was the last few days to book and it was a panic. I was having mini heart attacks for days, trying to make sure the MVPs were getting what they needed, diverting them to emails to contact Lindsay. And to make matters worse, she was out of the country and took on more work than she could have handled (5-6 other weddings that had the SAME deadline that we had). The month of October was exhausting - from people complaining about prices, to rooms to never-ending questions that should have been answered by L and S Vacations.

         

        Then it became an issue about changing names on the rooms. Even though each invoice/contract stated that we had 91 prior to the wedding make changes, she shot them down saying it wasn't possible to change; that if they needed a room they would have to book an entirely new room without the savings we had before. I'm a lawyer so I went to town on it and got her to read her own contract. Finally she apologized and made the changes.

         

        If I knew what I know now, I would have just worked with the hotel myself. They have been very attentive and I really don't need L and S Vacations for anything else. The only upside was the payment plan that guest could do but...sigh. I wonder if it was worth a lot of aggravations. :angry:

        Sigh. Anyway I'm sure I'll be back to lament about my peacock theme, my 14 member wedding party and the drama to come.

         

         

         

        Stay strong ladies,

         

        Kristina

        @kjeanconte , I have had so many trials with styling triohttps://www.facebook...lingtrio/photos , They know how to work our african skin type.  I would check them out on facebook and instagram.

         

        Happy Planning

         

        Happy Planning


        Dream Weddings Riviera Maya- We pay attention to your wishes and coordinate closely with you to ensure your wedding or event is planned to perfection! Supporting you brides and help you feel less overwhelmed during the wedding planning process.

        Have fun the best is yet to come!

         

        This is where I will be posting all videos about most common question about Destination wedding

        :)  https://www.facebook...64036763874450/

        Dream Weddings Riviera Maya
        weddingsinplayadelcarmen@gmail.com
        http://www.dreamwedd.../Home_Page.html

        Happy Planning!
        Joyce


        #8 Moments That Matter

        Moments That Matter

          Diamond Vendor

        • Insiders
        • 3,074 posts

          Posted 20 March 2016 - 11:46 AM

          We agree with Joyce and perianjay about Styling Trio working beautiful magic for Brides + bridal parties!!!

           

          They're very popular experienced artists who've helped LOTs of beautiful ladies become "magazine-perfect" for their wedding day photos they'll cherish for a lifetime!!! .....value? Priceless!!!

           

          here's a sample of what we're talking about: (from our MTM Blog posts) ...enjoy!

          ...these from a Barcelo Maya Palace Deluxe Wedding Story Album....

          e89d55_58cde26811b7467984ab49f9a9139df7.

          e89d55_eb1cef4d0e52439db564dd7063414e2e.

           

          e89d55_7868eb49c42e4f3aa1376b256fa68c33.

           

          Hope you find the Best answers for your Special Day - cheers!!! team MTM :)


          MTM%20Logo%202016_zps4tzm05my.png

           

           

          Moments That Matter Photography , Cancun, Playa del Carmen, Mexico

          Canadian Award Winning Photojournalist serving the Riviera Maya

           

          Email: contact@momentsthatmatterphotography.com

          Why we're Ranked #1 ~ Scoop on what we do:  MTM Reviews

          Meet Lincoln & Team MTM: "Meet Lincoln" Video + see his Passion!!!

           

          We Offer: 100% Vendor Fee Discount
                              100% Deposit Guarantee

                              100% Satisfaction Guarantee


          #9 kelbiiztd

          kelbiiztd
          • Newbie
          • 57 posts

            Posted 21 March 2016 - 12:44 AM

            We agree with Joyce and perianjay about Styling Trio working beautiful magic for Brides + bridal parties!!!

             

            They're very popular experienced artists who've helped LOTs of beautiful ladies become "magazine-perfect" for their wedding day photos they'll cherish for a lifetime!!! .....value? Priceless!!!

             

            here's a sample of what we're talking about: (from our MTM Blog posts) ...enjoy!

            ...these from a Barcelo Maya Palace Deluxe Wedding Story Album....

            e89d55_58cde26811b7467984ab49f9a9139df7.

            e89d55_eb1cef4d0e52439db564dd7063414e2e.

             

            e89d55_7868eb49c42e4f3aa1376b256fa68c33.

             

            Hope you find the Best answers for your Special Day - cheers!!! team MTM :)

            Very cool!! it's beautiful...congratulations  :wub:  :wub:  :wub:



            #10 AdamnJenn17

            AdamnJenn17
            • Jr. Member
            • 161 posts

              Posted 10 May 2016 - 12:37 PM

              PSAV and JSAV have amazing reviews and do unbelievable work







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