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Jes0912 Moon Palace Planning Thread

2017 Brides Cancun Riviera Maya Moon Palace

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#41 deecol

deecol
  • Member
  • 787 posts
  • Wedding Date:April 30, 2016
  • Wedding Location:Grand Bahia Principe Coba, Riviera Maya, Mexico
  • LocationToronto, Canada

Posted 12 November 2015 - 01:04 PM

@jes0912 I booked with Air Canada and apparently my perks are being able to put a deposit down of $150 instead of $300 pp and holding seats for 90 days.  I thought with Air Canada I would get some perks as well.  Not even a closet to put my wedding dress.

 

If you hear anything back let me know!



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My Planning Thread:

http://www.bestdesti...6/#entry1904529


#42 jes0912

jes0912
  • Newbie
  • 47 posts
    • LocationVancouver, BC

    Posted 12 November 2015 - 01:06 PM

    @deecol Oh really?! is this with Air Canada or Air Canada Vacations? Apparently there's a distinction between the 2... (said my wedding planner) lol. and my guests have also had to put down $300 for their deposit, so i'm not sure now lol 


    Jess

     

    My Planning Thread: http://www.bestdesti...lanning-thread/


    #43 deecol

    deecol
    • Member
    • 787 posts
    • Wedding Date:April 30, 2016
    • Wedding Location:Grand Bahia Principe Coba, Riviera Maya, Mexico
    • LocationToronto, Canada

    Posted 12 November 2015 - 01:17 PM

    @jes0912 Oh I didn't know there was a difference!  My invoice says Air Canada Vacations.  

     

    I asked my TA a couple times about upgrades just to see what she says and no dice.  My fiancĂ© plans to ask for every upgrade possible once we are at the airport and hotel, he's a negotiator and has no shame lol so that's what we're relying on.

     

    I just checked her email again.  Our guests have blocked seats on their flight - I guess so they can all go together?  And Colin and I get advance seat selection on our flight, our seats are already selected, they are the seats with more leg room.  So that's good!  Was hoping for a bit more, not trying to sound greedy lol

     

    Hopefully you have better luck!


    Edited by deecol, 12 November 2015 - 01:43 PM.


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    My Planning Thread:

    http://www.bestdesti...6/#entry1904529


    #44 snswedding2016

    snswedding2016
    • Member
    • 667 posts
    • Wedding Date:January 9, 2016
    • Wedding Location:Azul Fives
    • LocationToronto, Canada

    Posted 12 November 2015 - 01:45 PM

    @deecol go for it!! honestly, I've asked the same questions to the resort several times, sometimes to the same people and on a couple of things I have gotten the answer I wanted. It sometimes pays off to be persistent. I also asked my TA about room upgrades and for a while it was only if they had availability upon check in but couldn't confirm in advance. I realized she was telling me that just in case she couldn't get it. It is based on availability but with her certification usually she can get a room upgrade and for months I didn't think we would get it until July when it was confirmed. Keep at it - you never know what kind of perks you'll get!  :D


    My planning thread - http://www.bestdesti...016-azul-fives/

     

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    #45 vancouverpetunia

    vancouverpetunia
    • Member
    • 670 posts
    • Wedding Date:April 7, 2016
    • Wedding Location:Now Sapphire, Riviera Maya, Mexico
    • LocationVancouver, Canada

    Posted 12 November 2015 - 05:15 PM

    @jes0912 We are with Transat, but I think a lot of the perks are similar. We get every 6th (?) room free. But they are very sticky about the double occupancy. We have one single supplement room - doesn't count. Triple occupancy won't count. Even rooms with kids in them (2 adults + 2 kids) won't count. It's ridiculous (esp the last one - are the kids supposed to stay by themselves and pay for a double occupancy room???).

     

    I know a few ladies here have been able to take advantage of a price drop guarantee, but I think it's pretty rare. We have one, but we would have to be able to get the same number of rooms, on the same dates, at the same room level to qualify. With 20 rooms and an almost-sold-out resort, that's never going to happen. Love your resort perks - we didn't get anything like that. We are at NOW Sapphire, so different ownership from the Palace hotels. Hope your TA comes through with your various flight perks, though!


    - Erin

     

    My planning thread: http://www.bestdesti...2016/?p=1893268

     

    My Now Sapphire review: http://www.bestdesti...riviera-cancun/


    #46 jes0912

    jes0912
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    • 47 posts
      • LocationVancouver, BC

      Posted 12 November 2015 - 09:44 PM

      @vancouverpetunia wow i'm shocked that triple occupancy rooms don't count! and KIDS?! seriously...

      Yah i guess they're always going to put terms and conditions on incentives like free rooms. We also considered Now Sapphire at one point as well-- I think you'll be in great hands, I hear that Carlos is amazing, I'm actually kinda sad that I wont be able to work with him. He sounded so great at what he does. Good luck with all your planning! 

       

      So I just double checked my emails and our rates do apply for price drop guarantee...however the conditions make it extremely rare for us to be able to benefit from it. The conditions are that there have to be the exact amount of seats available on the flight for however many guests we have (not including the seats we've already booked) So essentially...if we have 40 guests and the price drops by $100...there has to be exactly 40 seats available on the flight in order for us to take the lower quote, which is obviously very highly unlikely. 


      Jess

       

      My Planning Thread: http://www.bestdesti...lanning-thread/


      #47 calgarybride2015

      calgarybride2015
      • Sr. Member
      • 4,505 posts
      • Wedding Date:January 21, 2015
      • Wedding Location:Grand Sirenis Riviera Maya
      • LocationCalgary, AB

      Posted 13 November 2015 - 05:40 AM

      I flew ACV and I got some great perks. I got every 17'person free in a credit back to us (this number changes as I've seen it as low as every 11 free). I got a free upgrade to first class as the bride and groom and this had HUGE perks in and off itself. My guests had 90
      Days to put down their deposits and I believe they where $200 each. But it's been awhile. I listed it all in my planning thread. There may have been more but it's been a year almost.

      We did not get a price drop guarantee but the group price was so good that it was always the lowest listed.

      We got the 15 rooms / 30 seats but when we went over it they honored the same price.

      If you aren't getting any perks you need to call and demand some hehe! And with the first class upgrade it was first come first serve so don't waste time
      On that as we barely got a seat.

      I wasn't told I could hang my dress but I did once I got on. They don't offer - well my flight attendant didn't - so ask or just do it yourself lol. But ACV does allow the dress as a bonus and not count towards your numbers.


      Sent from my iPhone using Tapatalk
      As far as I know if you book a vacation it's always ACV. You can't book a package with AC so I think everyone is the same that way.


      Sent from my iPhone using Tapatalk

      Edited by calgarybride2015, 13 November 2015 - 05:41 AM.

      -Kim

      Married on 2015/01/21 at the Grand Sirenis Riviera Maya with 43 guests in attendance   :)

       

      Planning Thread - http://www.bestdesti...s-riviera-maya/

       

      Wedding Pictures http://www.bestdesti...ra-maya/page-36

       

      Wedding Review http://www.bestdesti...31#entry1885600

       

       


      #48 deecol

      deecol
      • Member
      • 787 posts
      • Wedding Date:April 30, 2016
      • Wedding Location:Grand Bahia Principe Coba, Riviera Maya, Mexico
      • LocationToronto, Canada

      Posted 13 November 2015 - 05:54 AM

      @calgarybride2015 Did you get your first class upgrade at the airport or did your TA sort for you?

       

      We got every 11th guests free comp as well.  Had 19 though so only were able to get one.  Still a bonus!



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      My Planning Thread:

      http://www.bestdesti...6/#entry1904529


      #49 pjay

      pjay
      • Sr. Member
      • 1,791 posts
      • Wedding Date:December 15, 2015
      • Wedding Location:Beach Palace
      • LocationToronto

      Posted 13 November 2015 - 06:06 AM

      With transat we got for every ten rooms booked, one room free. We also got an automatic upgrade to Cloud 9 (club class seating - because no chartered jet has first class). You should definitely get upgrades (I was a TA for a while and they all do something pretty similar) The only real difference was that Transat only required a $50 deposit from each person at the time of deposits.


       

      My planning thread :
      http://www.bestdesti...e/#entry1885631

       



       


      #50 calgarybride2015

      calgarybride2015
      • Sr. Member
      • 4,505 posts
      • Wedding Date:January 21, 2015
      • Wedding Location:Grand Sirenis Riviera Maya
      • LocationCalgary, AB

      Posted 13 November 2015 - 06:12 AM

      @calgarybride2015 Did you get your first class upgrade at the airport or did your TA sort for you?

      We got every 11th guests free comp as well. Had 19 though so only were able to get one. Still a bonus!


      No it was offered from the get go. At first I said no in May then in July I realized I was an idiot and she went to book it for us. There was only 2 seats left so we got lucky. So I'd look into that ASAP.

      We managed to get 2 free so that was nice. If it was 11 we would have gotten 3!!!


      Sent from my iPad using Tapatalk
      We also got the connectors super cheap for people who didn't live in our gateway but I think that's normal??


      Sent from my iPad using Tapatalk

      -Kim

      Married on 2015/01/21 at the Grand Sirenis Riviera Maya with 43 guests in attendance   :)

       

      Planning Thread - http://www.bestdesti...s-riviera-maya/

       

      Wedding Pictures http://www.bestdesti...ra-maya/page-36

       

      Wedding Review http://www.bestdesti...31#entry1885600

       

       






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