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<60 Days From Secrets Wo Wedding...... Venting!


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#1 Soon2bmzbrooks

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  • Wedding Date:October 2, 2015
  • Wedding Location: Secrets Montego Bay Jamaica
  • LocationMaryland

Posted 03 August 2015 - 09:26 AM

Ok.so I just found out the SWO's only solution to the issue is that they want "ME" to pay for a tent just in case there is inclement weather. Because they have a huge event that was booked over a year ago where this company wants all of the indoor ballrooms. So initially I only reserved the outdoor venue for 10 people, but was told that I can ALWAYS upgrade. So now that I have been trying to upgrade for 25 people, SWO is telling me that theydon't have a back up venue (indoor) in case of inclement weather. I think this is unfair. I was asked to rent a tent in case it rains, at my expense or I can consider changing my date to the next day and only 11am and 2pm are available. I AM DO FURIOUS!!!! and don't know what to do. Of course it's too late to cancel. If it were just my funds I would, However I have these 25 people that have paid their balances. ANY SUGGESTIONS!! Everytime I call them I get so upset I want to fuss and cuss, but I am going to start crying!!!! HELP!!



#2 RandL2015

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  • Wedding Date:November 26, 2015
  • Wedding Location:Secrets Wild Orchid, Montego Bay Jamaica
  • LocationCharlotte, NC

Posted 03 August 2015 - 04:28 PM

That is CRAZY!! I don't know what to say. If you rent the tent and it doesn't rain do you at least get some of your money back?
Also, is the reception outside, maybe having a tent will give everybody some shade if it is bright and sunny outside. So it won't be so hot.

I honestly don't know.. It's just CRAZY!!

#3 Sandraco8

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  • Wedding Date:October 9, 2015
  • Wedding Location:Hilton Rose Hall, Montego Bay
  • LocationFlorida

Posted 03 August 2015 - 05:10 PM

I am so sorry to hear you are dealing with this stress 2 months out. I do think it was their responsibility to book your back up option or pay for the tent at this point since it is their fault. Have you called their corporate office versus the hotel? I think you'd have better luck with them.

Keep us posted and good luck!

#4 dreamweddings

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    Posted 04 August 2015 - 06:42 AM

    Ok.so I just found out the SWO's only solution to the issue is that they want "ME" to pay for a tent just in case there is inclement weather. Because they have a huge event that was booked over a year ago where this company wants all of the indoor ballrooms. So initially I only reserved the outdoor venue for 10 people, but was told that I can ALWAYS upgrade. So now that I have been trying to upgrade for 25 people, SWO is telling me that theydon't have a back up venue (indoor) in case of inclement weather. I think this is unfair. I was asked to rent a tent in case it rains, at my expense or I can consider changing my date to the next day and only 11am and 2pm are available. I AM DO FURIOUS!!!! and don't know what to do. Of course it's too late to cancel. If it were just my funds I would, However I have these 25 people that have paid their balances. ANY SUGGESTIONS!! Everytime I call them I get so upset I want to fuss and cuss, but I am going to start crying!!!! HELP!!

     

    Ok.so I just found out the SWO's only solution to the issue is that they want "ME" to pay for a tent just in case there is inclement weather. Because they have a huge event that was booked over a year ago where this company wants all of the indoor ballrooms. So initially I only reserved the outdoor venue for 10 people, but was told that I can ALWAYS upgrade. So now that I have been trying to upgrade for 25 people, SWO is telling me that theydon't have a back up venue (indoor) in case of inclement weather. I think this is unfair. I was asked to rent a tent in case it rains, at my expense or I can consider changing my date to the next day and only 11am and 2pm are available. I AM DO FURIOUS!!!! and don't know what to do. Of course it's too late to cancel. If it were just my funds I would, However I have these 25 people that have paid their balances. ANY SUGGESTIONS!! Everytime I call them I get so upset I want to fuss and cuss, but I am going to start crying!!!! HELP!!

    Hey @Soon2bmzbrooks ,

     

    So sorry your hotel is putting you through this, but it is usually their responsibility of the resort to have a back up plan in case of rain.  At least that is what the hotels in the Riviera Maya do.   However if they say you need to get a tent (this is my advice to you, you would only need to confirmed/book this latest 72 hours not earlier. is this something your resort would let you do?

     

    Happy Planning 

    Joyce


    Dream Weddings Riviera Maya- We pay attention to your wishes and coordinate closely with you to ensure your wedding or event is planned to perfection! Supporting you brides and help you feel less overwhelmed during the wedding planning process.

    Have fun the best is yet to come!

     

    This is where I will be posting all videos about most common question about Destination wedding

    :)  https://www.facebook...64036763874450/

    Dream Weddings Riviera Maya
    weddingsinplayadelcarmen@gmail.com
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    Happy Planning!
    Joyce


    #5 JamaicaNicole

    JamaicaNicole
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    • Wedding Date:July 4, 2016
    • Wedding Location:Montego Bay, Jamaica (Secrets)
    • LocationPA

    Posted 07 August 2015 - 11:48 AM

    That is horrible I am getting married there next year and I hope I do not have a similar situation. How much is it to rent the tent, I do not think that should be a cost you incur as they should have had a back up option for you.



    #6 emmapalmer

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    • Wedding Date:January 15, 2015
    • Wedding Location:Occidental Grand Xcaret - Riviera Maya
    • LocationPhoenix

    Posted 13 August 2015 - 05:33 AM

    @Soon2bmzbrooks that is terrible of the resort to spring up on you. Were you provided with any contracts when you booked your wedding? Is there any clause regarding inclement weather? Unusually it will stipulate what the resort does incase of rain, storm, hurricane. When we researched resorts for our wedding we always asked what happens in case of rain, and they all had a covered location for a back-up.

    Edited by emmapalmer, 13 August 2015 - 05:43 AM.

    Our perfect wedding in the Riviera Maya.

     

    Date:                  01/15/2015

    Resort:               Occidental Grand Xcaret - Riviera Maya, Mexico
    Guests:              70-80
    Package:           Custom

    Dress:                David's Bridal
    Minister:             Family Friend

    Photographer:    Decordova Photography ( www.decordova.ca )

     

     





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