I'm late with this post (almost 2 years late)..lol. Anyway, I had my wedding at HRPC back in October 2014 and my wedding planner was Erica. She was amazing! As a photograhper, I used Katya Nova and she was excellent as well. I did not have a problem with either.
My videographer, Jochy Fersobe, was horrible. I paid $4800 for a video that should have included a trailer and 2 extra blu-ray DVD's.
1)I never received the trailer
2) Never received the 2 blu-ray DVD's
3) and I was being charged shipping as well. Luckily, i have family in DR and they picked up the DVD (just one) and brought it back to the states.
I contacted them numerous times and they actually stopped replying to them. DO NOT USE THEM!! Unless you are rich and/or famous. They will definitely cater to that!