Very strange. I did speak to her on the phone I think, because I think I called her initially. But she never gave me my quotes. I waited a while and then she never responded to my email asking if we had any quotes back. I was getting quotes at that time from probably 3 or 4 different agents and only 2 got back to me. The agent I'm working with got me all my quotes within 3 days which was shocking considering it took 2 week at a minimum from my first TA. The funny thing is I've never even spoken on the phone with my TA. She does most of her correspondance via email and is super fast at getting back to me. If I have a question in the morning I usually have an answer by lunch! Its great. My family who have spoken to her on the phone to pay their deposists said she is a woman of few words haha. Must be why she corresponds via email.
Well, I'm glad it was easy for you to work with her and that everything worked itself out. (It usually does in the end).