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How Long Does It Take To Hear Back?

Cancun Riviera Maya Event Details Flowers

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#1 MissFrench

MissFrench
  • Newbie
  • 68 posts
  • Wedding Date:July 18, 2015
  • Wedding Location:Secrets Maroma Beach
  • LocationManchester, New Hampshire

Posted 01 February 2015 - 04:45 AM

I posted a topic earlier in January but I am just curious to hear how long it has taken for OUTSIDE vendors such as Event Planning/Decor Rental companies and Florists to respond to an email.  ( http://www.bestdesti...anner-1-events/ )

 

First let me say that I understand that things aren't the same here as they are in Mexico but I would love to hear your thoughts and experiences with similar situations.  I have about 5 months and plenty of time until my wedding, but am trying to plan everything out as we go to keep our budget in check.

 

I was referred to Gabi at Planner 1 Events/Canteiro Flowers and it is taking them quite some time to respond.  Since they are an outside company and do not work for the resort where I am getting married, it is concerning to me that it takes multiple weeks to hear back regarding simple questions.  Considering what I've seen for their pricing, I would hope their customer service would be a little more reasonable. 

Does anyone has any experience working with Planner 1 Events/Canteiro Flowers? 

 

I have also received quotes back from Marvin at Maya Florals (who has rave reviews) and Laura from Premium Flores.  Both seem wonderful to work with and are very timely in returning my emails. 

 

Thank you in advance for your suggestions and help!



#2 calgarybride2015

calgarybride2015
  • Sr. Member
  • 4,506 posts
  • Wedding Date:January 21, 2015
  • Wedding Location:Grand Sirenis Riviera Maya
  • LocationCalgary, AB

Posted 01 February 2015 - 07:28 AM

I never booked an outside vendor but I did look into some. If it's been weeks with no response id personally cross them off my list and say they don't want my business and/or aren't the right company for me.

With the photographers I emailed I think 2-3 days was the longest I waited. Their response was super fast.

The resort had their moments of it taking a week or more but for a vendor that should want to secure your business I don't think I personally could stomach waiting a couple weeks or more, especially if Other vendors / contenders reply quicker.

Good luck.


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Edited by calgarybride2015, 01 February 2015 - 07:29 AM.

-Kim

Married on 2015/01/21 at the Grand Sirenis Riviera Maya with 43 guests in attendance   :)

 

Planning Thread - http://www.bestdesti...s-riviera-maya/

 

Wedding Pictures http://www.bestdesti...ra-maya/page-36

 

Wedding Review http://www.bestdesti...31#entry1885600

 

 


#3 MissFrench

MissFrench
  • Newbie
  • 68 posts
  • Wedding Date:July 18, 2015
  • Wedding Location:Secrets Maroma Beach
  • LocationManchester, New Hampshire

Posted 01 February 2015 - 07:52 AM

I never booked an outside vendor but I did look into some. If it's been weeks with no response id personally cross them off my list and say they don't want my business and/or aren't the right company for me.

With the photographers I emailed I think 2-3 days was the longest I waited. Their response was super fast.

The resort had their moments of it taking a week or more but for a vendor that should want to secure your business I don't think I personally could stomach waiting a couple weeks or more, especially if Other vendors / contenders reply quicker.

Good luck.


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Thank you!!! I agree... I used to work in the wedding industry and I can't imagine taking weeks to respond to someone if I wanted their business. 

 

I am super close to saying nixing the rental decor and saving money.  After all, we're getting married on a beautiful beach at an amazing resort and think it will be perfect with just having a few flower arrangements and candles from a more responsive vendor.  Thanks again Kim!



#4 calgarybride2015

calgarybride2015
  • Sr. Member
  • 4,506 posts
  • Wedding Date:January 21, 2015
  • Wedding Location:Grand Sirenis Riviera Maya
  • LocationCalgary, AB

Posted 01 February 2015 - 07:59 AM

Thank you!!! I agree... I used to work in the wedding industry and I can't imagine taking weeks to respond to someone if I wanted their business.

I am super close to saying nixing the rental decor and saving money. After all, we're getting married on a beautiful beach at an amazing resort and think it will be perfect with just having a few flower arrangements and candles from a more responsive vendor. Thanks again Kim!


I agree. I stressed about this stuff and in the end it didn't matter. Mexico is beautiful and I forgot that. I did have stuff on each table - vase with flowers, frame, and candles and honestly, it was more than enough. Save your money for things that will mean more and things that will create memories.


Sent from my iPhone using Tapatalk

-Kim

Married on 2015/01/21 at the Grand Sirenis Riviera Maya with 43 guests in attendance   :)

 

Planning Thread - http://www.bestdesti...s-riviera-maya/

 

Wedding Pictures http://www.bestdesti...ra-maya/page-36

 

Wedding Review http://www.bestdesti...31#entry1885600

 

 


#5 LisaAnthonyPoppy

LisaAnthonyPoppy
  • Jr. Member
  • 332 posts
  • Wedding Location:Mayan Riviera
  • LocationUSA

Posted 01 February 2015 - 08:11 AM

I've hired outside vendors for everything bc my wedding is not at a resort.
My cake baker, initially next day, now same day.
My makeup artist init. 2 days.
, now same day.
My dj always same day
My photographer init same day,now usually same or next day
My florist, same day
My officiant always same day
My on site wedding coordinator used to reply same day but she quit and the new one takes some time maybe a few days, but shes new.

I don't contact my vendors weekly or monthly. But In the beginning I had questions and they replied using the criteria mentioned above.

There were many many other vendors I contacted but bc their communication was very slow I skipped them. Yes Mexico might be more relaxed and my Mexican friends here at home are usually late lol BUT $ is $ and it all spends the same. So if I'm spending I want someone who is gonna go after it just like I did to earn it. That's my thoughts- don't pick a lackadaisical vendor. Get one eager to work.

#6 LauraM

LauraM
  • Jr. Member
  • 232 posts
  • Wedding Date:May 1, 2015
  • Wedding Location:Beach Palace, Cancun Mexico

Posted 02 February 2015 - 06:23 AM

My vendors (photo, hair/make-up, flowers, decor) always within 24 hours, with a couple exceptions (in which case they always apologize and offer a reasonable excuse). Any vendor that took over 4 days, I skipped over and chose a different company. I questions the work ethic/service of any company that cannot answer an email in a timely fashion (even if they are on Mexican time, they work with enough american/Canadian brides to know we're slightly crazy and need quick responses!).







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