Grand Solmar Wedding Construction Help!
Posted 27 January 2015 - 12:00 PM
The wedding coordinator just send us photos of the gazebo/VIP/wedding area and it's completely under construction! We were originally told the pool had minor filtration issues, but were promised the damage was minimal (in November) and that the area would be perfectly fine by April. Fast forward to this week, we were shocked to see all of the cranes, huge construction walls (this would be the "isle" I walk down), and new, unplanned buildings that are now being built in the wedding area. The wedding coordinator is now telling us the area won't be complete until late July, yet they want to move forward with our wedding in April....area as is
I feel very mislead of not only the damage, but the timelines promised to us months ago so we wouldn't change our venue, and the lack of communication about entirely new construction occurring outside of what was damaged in the hurricane to the wedding area.
I just wanted to see if anyone else is dealing with this or if anyone has any suggestions. It's been incredible stressful for us and we are out of ideas of what to do. Thanks in advance!!
Posted 28 January 2015 - 08:22 AM
I'm so sorry to hear that!!! I hope everything works out!!
Posted 28 January 2015 - 10:35 AM
Have you contacted your travel agent to help you out with this? That would be your best first point of contact. If there any possibility of changing your venue? I would definitely say it's misrepresentation, but things work so differently in Mexico. Do you have the communication assuring you that everything would be ready in time for your wedding?
Sorry you're going through all of this. Weddings are stressful enough without having extras like this added to the mix.
I said "yes" again to the love of my life at Grand Coral Beach Club, Playa del Carmen, Mexico on our 4th anniversary - October 20, 2015
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