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Secrets Maroma/planner 1 Events


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#1 MissFrench

MissFrench
  • Newbie
  • 68 posts
  • Wedding Date:July 18, 2015
  • Wedding Location:Secrets Maroma Beach
  • LocationManchester, New Hampshire

Posted 10 January 2015 - 03:37 AM

Hello,

 

We are excitedly counting down the days until our July 18, 2015 wedding at Secrets Maroma Beach Rivera Cancun!

 

I posted in the Secrets Maroma thread but there doesn't seem to be too much activity there. 

 

I was referred to Gabi at Planner 1 Events by the Wedding Cordinator at Secrets Maroma.   It took Gabi a few weeks to respond to my initial email and it has now been 2 weeks since I sent her my questionnaires and I haven't heard back.  I understand that Wedding Coordinators at resorts are very busy and can only imagine the same for planning companies.  But in my opinion, two weeks seems like a little long for a outside planning company to respond. 

 

Does anyone have an experience with either Secrets Maroma or Planner 1 Events that they can share?   I'm also interested to know if 2+ weeks is the norm for vendors outside of resorts to respond. 

Thanks!



#2 FutureMrsNash

FutureMrsNash
  • Newbie
  • 12 posts
  • Wedding Date:April 22, 2015
  • Wedding Location:Secrets Maroma Beach
  • LocationHouston, Texas

Posted 11 January 2015 - 11:32 AM

Hey!! I am getting married there in April!! 

I just got i contact with her and it kind of took a few emails to get a response. Then were emailed back and forth a few times and since Friday I haven't heard back....The waiting game can be very frustrating!! 2 weeks is ridiculous. If I don't here anything in 2 to 3 days I email AGAIN and AGAIN! 



#3 MissFrench

MissFrench
  • Newbie
  • 68 posts
  • Wedding Date:July 18, 2015
  • Wedding Location:Secrets Maroma Beach
  • LocationManchester, New Hampshire

Posted 11 January 2015 - 01:36 PM

@FutureMrsNash I'm so happy to hear from someone else getting married there!  Are you working with Cecilia as well?  I'm waiting to hear back on Gabi about pricing.  What are you using Planner 1 for?  Looking forward to hearing about your day! :)



#4 acw271011

acw271011
  • Moderators
  • 3,128 posts
  • Wedding Date:October 20, 2011
  • Wedding Location:We tied the knot in Runaway Bay, Jamaica and renewed our vows in Mexico on our 4th Anniversary
  • LocationToronto Area

Posted 11 January 2015 - 06:53 PM

What you're saying is a very common thread throughout this site! lol For someone not overly familiar with the process it can definitely be frustrating! Firstly, this time of the year is one of the busiest for destination weddings. It may sound cliché but since your wedding isn't until July, the coordinators will be busy with the brides that are ahead of you. I do want to reassure you and say that the WCs at these resorts know their stuff. It's what they do for a living. They aren't ignoring you. Your planning won't really kick into high gear until a couple of months before your wedding. That's a bit intimidating for brides from the US and canada that are used to the amount of detail that is needed for a wedding at home. Definitely if you haven't heard after a couple of weeks, send the email again. Another tip is to try to put your questions into one email rather than sending an email with one question, then another. That makes it a bit easier for the coordinator to go through and give you your answers all together.

 

Good luck and happy planning!


I said "yes" again to the love of my life at Grand Coral Beach Club, Playa del Carmen, Mexico on our 4th anniversary - October 20, 2015

 

 

http://www.bestdestinationwedding.com/topic/78874-acw271011-so-this-is-not-a-planning-thread-but/

 

 

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#5 FutureMrsNash

FutureMrsNash
  • Newbie
  • 12 posts
  • Wedding Date:April 22, 2015
  • Wedding Location:Secrets Maroma Beach
  • LocationHouston, Texas

Posted 15 January 2015 - 01:02 PM

@MissFrench
yes I'm actually working with both Valeria and Cecilia. Valeria is kinda sick I believe. Email me I can give u the planner1 info

Kja004@hotmail.com

#6 MissFrench

MissFrench
  • Newbie
  • 68 posts
  • Wedding Date:July 18, 2015
  • Wedding Location:Secrets Maroma Beach
  • LocationManchester, New Hampshire

Posted 18 January 2015 - 06:24 AM

@MissFrench
yes I'm actually working with both Valeria and Cecilia. Valeria is kinda sick I believe. Email me I can give u the planner1 info

Kja004@hotmail.com

Thanks!!!  I sent you an email this morning!



#7 KarenitaV

KarenitaV
  • Newbie
  • 2 posts
  • Wedding Date:December 6, 2015
  • Wedding Location:Secrets Maroma Beach, Riviera Maya

Posted 19 February 2015 - 08:33 AM

Well it certainly is helpful to see this thread here, I'm getting married at Secrets Maroma in December so i have a bit of time I'm also working with Cecilia and I just got put in contact with the Wedding 1 Planners and the DJ. 

 

I'm really more  concerned with their in-house DJ and would love to know if any of you  have any info to share about him. 

This is #1 on the priority list for me. 

 

Thanks so much ladies and happy planning! :-)

 

 



#8 Matt Adcock

Matt Adcock
  • Vendor
  • 1,243 posts

    Posted 19 February 2015 - 09:23 AM

    Hello wedding planners!

    Greetings and salutations from Playa del Carmen, sending you all some warmth if you are suffering from winter blues!

     

    With regards to vendors and response time, it is unfortunate that often the priority is placed on brides that have closer wedding dates. During high season they may be totally overwhelmed too! That said, we have always had positive experiences working with Planner 1 and wouldn't hesitate to recommend them. Just send them a little nudge email as a reminder that they are overdue in responding. :)

     

    And now, photo inspiration from Secrets Maroma weddings

     

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    Happy planning! 






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