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Travel Agent Response Time?


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#1 Maggietron

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Posted 14 October 2014 - 01:01 PM

How long did it take you to get responses to your initial inquiries to travel agents? I emailed LaurieLee in July, she said she'd get back to me the following week, and has not responded since, even to confirm if she is receiving my messages.  I emailed her again Sept 30 and Oct 6th with no response. I know she's busy, but I think 3 months is a little excessive. 

 

I emailed a couple local travel agents on Sept 30 as well, and one of them keeps trying to convince me to go with the Grand Sunset Princess instead, and went so far as to send me quotes for them instead, and the other one sent me an email on Oct 7 just to say she was still working on it (which I really appreciate after LaurieLee disappeared on me!).

 

It seems like the airlines haven't released their packages for next year yet and that's what the holdup is, and I realize that a wedding next fall isn't a very high priority and I'm trying to be patient, but I'm going insane! I just want to get the dates locked in so that I don't feel like I'm in a holding pattern anymore, but I can't book the wedding date until I know what days the flights are on so I meet the requirements for the number of days spent there before the ceremony.

 

I've contacted Air Canada vacations directly,  they've been a little more responsive, so I'm hoping that I'll be able to get some sort of information soon!

 

I think I just needed to rant a little bit.


Edited by Maggietron, 14 October 2014 - 01:02 PM.


#2 Smellsey

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Posted 14 October 2014 - 01:14 PM

How long did it take you to get responses to your initial inquiries to travel agents? I emailed LaurieLee in July, she said she'd get back to me the following week, and has not responded since, even to confirm if she is receiving my messages.  I emailed her again Sept 30 and Oct 6th with no response. I know she's busy, but I think 3 months is a little excessive. 

 

I emailed a couple local travel agents on Sept 30 as well, and one of them keeps trying to convince me to go with the Grand Sunset Princess instead, and went so far as to send me quotes for them instead, and the other one sent me an email on Oct 7 just to say she was still working on it (which I really appreciate after LaurieLee disappeared on me!).

 

It seems like the airlines haven't released their packages for next year yet and that's what the holdup is, and I realize that a wedding next fall isn't a very high priority and I'm trying to be patient, but I'm going insane! I just want to get the dates locked in so that I don't feel like I'm in a holding pattern anymore, but I can't book the wedding date until I know what days the flights are on so I meet the requirements for the number of days spent there before the ceremony.

 

I've contacted Air Canada vacations directly,  they've been a little more responsive, so I'm hoping that I'll be able to get some sort of information soon!

 

I think I just needed to rant a little bit.

When we first started we had 3 resorts in mind. Two of them wouldn't give us pricing until November 2014 and the one we choose gave us pricing right away. Then my travel agent pushed the 2 other and their prices ended up being quite high compared to the fare for 2015 (we are getting married 2016). They are anticipating a sky rocket in prices for 2015/16. At least that is what my travel agent said. But my travel agent responded within minutes almost any time of the day/week.



#3 calgarybride2015

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Posted 14 October 2014 - 01:28 PM

I had a hard time finding one as well. I finally used my friend's friend who is in BC. I am in AB. She had pricing for me a year or more in advance. If you want her info PM me :)


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-Kim

Married on 2015/01/21 at the Grand Sirenis Riviera Maya with 43 guests in attendance   :)

 

Planning Thread - http://www.bestdesti...s-riviera-maya/

 

Wedding Pictures http://www.bestdesti...ra-maya/page-36

 

Wedding Review http://www.bestdesti...31#entry1885600

 

 


#4 palmtree99

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Posted 14 October 2014 - 03:00 PM

3 months is excessive! It took me a while to find an agent I trusted. I need at least 1 week response times. More than a week is not right, it only takes a few moments for them to send an email.

#5 cfinkenbine

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Posted 14 October 2014 - 06:58 PM

I usually get a response within 1-2 days from my TA.



#6 Mrsktobe

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Posted 15 October 2014 - 10:28 AM

I have a fantastic travel agent if you are interested. She works out of Ontario but responds within hours.

#7 kmk2016

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Posted 15 October 2014 - 10:30 AM

Feeling bad this happened to you! I hear back from her when I call immediately if she doesn't pick up... And when I email she emails back within the day.

I know that she's busy, but not THAT busy. Service has been fantastic for me with her... No complaints.

#8 Maggietron

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Posted 15 October 2014 - 01:31 PM

What the hell, Air Canada? I got a quote from them that was just rife with spelling errors and made absolutely no sense, the first page says 1252 plus taxes and fees for double occupancy junior suite, then the second page says 1691 double occupancy junior suite.  Then I gave them the departure points and told them I would be willing to go from a different one if it was necessary and they quoted everything out of Toronto and quoted me supplements for my alternate but not primary departure points. 


If you have a good travel agent, please PM me the details, I'm getting so sick of people who don't respond!



#9 calgarybride2015

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Posted 15 October 2014 - 01:39 PM

What the hell, Air Canada? I got a quote from them that was just rife with spelling errors and made absolutely no sense, the first page says 1252 plus taxes and fees for double occupancy junior suite, then the second page says 1691 double occupancy junior suite. Then I gave them the departure points and told them I would be willing to go from a different one if it was necessary and they quoted everything out of Toronto and quoted me supplements for my alternate but not primary departure points.

If you have a good travel agent, please PM me the details, I'm getting so sick of people who don't respond!


I offered to send you mine yesterday if you wanted it but you didn't respond :)


Sent from my iPhone using Tapatalk

-Kim

Married on 2015/01/21 at the Grand Sirenis Riviera Maya with 43 guests in attendance   :)

 

Planning Thread - http://www.bestdesti...s-riviera-maya/

 

Wedding Pictures http://www.bestdesti...ra-maya/page-36

 

Wedding Review http://www.bestdesti...31#entry1885600

 

 


#10 Maggietron

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Posted 15 October 2014 - 01:44 PM

@kmk2016 Are you using LaurieLee? I'm really disappointed because everyone talks about how great she is. I might try shooting her an email from another account, hopefully it's just a spam filter issue?






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