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Cabo Resort Update List (Hurricane Odile)


TammyWright
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We know that many of you are scrambling in response to the tragedy that Hurricane Odile has brought to Cabo San Lucas — one of our most popular wedding destinations. In an attempt to quickly answer some questions, we’ve compiled as many updates from resorts as we could, including some helpful excerpts from our forum. We hope this answers some questions about the situation in Cabo, availability of resorts and reopening timeframes.

*A warning that this is our best guess of what has been going on as communication with the resorts is understandably spotty.

**Clients scheduling weddings with our sister travel agency (Wright Travel Agency) at Cabo resorts have been successfully moved to sister resorts in Cancun, Riviera Maya, or Puerto Vallarta.


AMResorts-Secrets Marquis Los Cabos, Zoëtry Casa del Mar Los Cabos, Dreams Los Cabos and Secrets Puerto Los Cabos

http://www.amresorts.com/

Closed, reopening date of Secrets Puerto Los Cabos, and Secrets Marquis is expected to be November 15.

 

Dreams Los Cabos and Zoetry pushed back until March 1, 2015.
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Bahia Hotel & Beach Club

http://www.bahiacabo.mx/en.htm

https://www.facebook.com/bahiacabohotel

Minor damage, up and running, rescheduling on case-by-case basis
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Barcelo Grand Faro

Barcelo Grand Faro Los Cabos announced that they will not be taking new guests until further notice, and had evacuated about a third of its approximately 300 guests as of September 17.
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Cabo Villas Beach Resort

http://www.cabovillasbeachresort.com/

https://www.facebook.com/CaboVillasBeachResort

http://www.cabovillasbeachresort.com/hurricane-odile-update.htm

All guests have been sent home. 80 units are expected to be ready by October 1, with the remaining units expected to be ready by October 15
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Capella Pedregal

http://www.capellahotels.com/cabosanlucas/

Any guests affected with reservations arriving during the dates of September 15 - October 15 will receive a full refund within the next 30 days. Capella Pedregal will not be taking any reservations or arrivals until after September 30th, 2014

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Fiesta Americana Grand Los Cabos All Inclusive Golf & Spa

http://www.fiestamericanagrand.com/mx-los-cabos/hotel-grand-los-cabos

Arrivals have been temporarily suspended any September 30 and reservations temporarily suspended September 15 - 22. Hurricane Odile has caused cosmetic damages in some parts of the hotel but no structural damage was caused. However, according to TravelPulse it will remain closed until November 14.
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Hacienda Beach Club & Residences

http://www.haciendacaboresort.com/

http://haciendacabosanlucas.com/hurricane-odile-updates/#letters

https://www.facebook.com/haciendacabo

No electricity or water; expected to reopen after October 15.
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Hacienda Encantada

http://www.haciendaencantada.com/

https://www.facebook.com/HaciendaEncantada

Minimal damage, closed until October 15.
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Hilton Los Cabos

http://www.hiltonloscabos.com/

https://www.facebook.com/HiltonLosCabos

All guests have departed resort. Hilton Los Cabos is currently closed to existing and new bookings and arrivals. Guests with existing reservations should contact their travel provider. Travel Weekly notes that the property is closed “until a definitive assessment of the damage is complete.”
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Hotel El Ganzo

http://elganzo.com/

https://www.facebook.com/hotelelganzo

Due to damage the hotel is unable to reopen until further notice.
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Las Ventanas al Paraiso

http://www.rosewoodhotels.com/es/las-ventanas-los-cabos

Las Ventanas is currently closed and will provide another update on Monday, September 22.
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Nikki Beach at the ME Cabo

http://www.nikkibeachcabo.com/

https://www.facebook.com/nikkibeachcabo

Nikki Beach Cabo San Lucas has sustained extensive damage that is still being evaluated.
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One & Only Palmilla

http://palmilla.oneandonlyresorts.com/

Currently in the process of rescheduling and cancelling reservations with arrival dates on or before October 15.
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Pueblo Bonito Pacifica, Pueblo Bonito Sunset Beach, Pueblo Bonito Los Cabos, Pueblo Bonito Rose (Pueblo Bonito Resorts)

http://www.pueblobonitopacifica.com/

https://www.facebook.com/PuebloBonitoResort

Resorts did not suffer any major damages, only cosmetic damages, they are confident that the resort will be ready to receive guests starting October 1.
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RIU Santa Fe and Riu Palace Cabo San Lucas

All guest evacuated, travelers booked at the Riu Santa Fe and Riu Palace Cabo San Lucas are encouraged to call 800.225.5748 regarding cancellations and change of dates.
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Royal Solaris

http://www.clubsolaris.com/v4/

https://www.facebook.com/RoyalSolarisLosCabos

At this time, Royal Solaris Los Cabos is closed and will be working normally between October 15 and

November 1, approximately.
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Sandos Finisterra Los Cabos

http://www.sandosloscabosresort.com/

https://www.facebook.com/Sandos.Finisterra.Los.Cabos?ref=br_tf

No longer accepting reservations and all guests who are booked to arrive until October 1 may change their reservations at no additional charge or be relocated to one of their other Mexican properties. For reservations made through an agency or wholesaler, please contact them directly and they will provide you with the necessary information.
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Solmar Resort, Playa Grande Beach Resort & Grand Solmar (Solmar Resorts)

http://solmarcabosanlucas.com/

https://www.facebook.com/SolmarResorts

At this time, all Solmar properties will remain closed until October 22nd donating to hurricane relief efforts.
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Villa del Arco, Villa la Estancia and Villa del Palmar (Villa Group)

http://www.villadelarcocabo.com/

All the Los Cabos resorts (Villa del Palmar, Villa del Arco, Villa la Estancia) are in very good condition, with electricity (via generator), water and food.
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Westin Los Cabos and Sheraton Hacienda del Mar (Starwood Resorts)

https://www.facebook.com/westinloscabos

Both properties have sustained damage, and are unable to accept any new guests at this time. It is too soon to determine when the hotels will be fully operational, but it is not expected until at least October 31.
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Wyndham Los Cabos

Minimum damage, they are working very hard to open the doors soon!

What our forum brides are saying:

“MT” (who is/was planning on getting married at Sandos Finisterra) says: “I was able to find a couple of pictures of my resort and the damage was pretty bad. I told FI that maybe we should reschedule for another resort and he was resistant as he told me that we were going to get married in February in Cabo as we love Cabo and we loved all of the hardworking people we have met in Cabo. I know rebuilding the town will not happen in 5 short months, but going to Cabo, donating some money to relief, bringing some clothing which I was going to give to the local thrift stores and bringing our little bit of business there will help. I want to help so badly, as I just cannot fathom what the locals are going through.”

“ST” (had a destination wedding at Dreams Los Cabos in May, 2014) says: “The airport is also closed to further notice. The airport is in super BAD Shape. Thousands of people lost their homes as well. I know some resorts are offering future brides [sister resorts] I also believe they are also letting you cancel your reservations without any penalty and allowing future brides to change their wedding dates. (I saw this for Dreams but more than likely all resorts will probably be the same)

I hope this was some type help and sorry if I said things you guys probably didn’t want to hear but I know I would of wanted to hear this if my wedding was coming up.”

“J0” (wedding planned for 10/3 at Villa Del Arco) says: “My wedding was supposed to be held at Villa del palmar and arco on 10/3..... It said it had minimal damage but from what I've seen in pictures, it doesn't look minimal. A travel agent has advised we cancel all together. many of my guests booked a while ago and they may not get refunds on their flights since their travel dates fall outside their time frame which I feel terrible. I hope they can get their money back. I haven’t heard any word back from both resorts and it’s just devastating to go out there for a wedding when they have much more to worry about. People have lost everything.

I hope everyone here gets the wedding they have all hoped for. My prayers go out to all tourists and locals in Cabo right now. Cabo is such a beautiful place.....”

“MM” (wedding planned for 10/25 at Hilton Los Cabos) says: “In fact, I only learned from a guest who only just got out of the hotel and home that the resort wasn't planning on opening until months after my planned wedding”

“DV” says: “As of this morning I officially confirmed with the wedding coordinator, Meriam, at the Sandos Cancun that they have our wedding date available and in the process of moving all the rooms for me. She also asked me to send over everything I have arranged with Lupita since there is no internet or cell service into Cabo. I joined a group on Facebook that is fairly accurate with updates and it looks like it may be weeks before they are ready to take any sort of guests. I have spent the afternoon contacting airlines and they have been more than helpful, all have waived transfer fees for me. I also am looking for a photographer. I am really worried I might lose my deposit with the photographer in Cabo. That would be a lot of money to be out, but in the end all that matters is that my wedding happens, everyone has fun and is safe. Praying for those in Cabo.”

“HQ”(wedding planned for 6/22/15 in at Sandos Finisterra in Cabo San Lucas) says: “I am sure there are others out there that have been watching the news on the hurricane which just passed through Cabo. From what I have read, there were approximately 135 people treated for injuries and no reported deaths (thank God!). After all of this information was confirmed, I was determined to find some information on the resort’s status. Unfortunately, the resort where we booked our wedding just two weeks ago was hit very hard. The Sandos Finisterra stated that they are no longer accepting reservations from this day forward and that any future reservations will be offered to stay at a sister resort. If anyone else finds anything online that they wouldn't mind sharing with us Cabo brides I would greatly appreciate it. Such devastating news for such a beautiful place! I hope that the death toll does in fact stay at zero and that this community gets all of the aid and support that is needed.”

Another good list of hotel/resort updates can be found here:

http://www.cabovillas.com/blog/?p=2547
 
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Thank you SO SO much for taking the time to share this! It is hard to know what is really going on because there are such conflicting stories. Glad to hear everyone is safe and the community is recovering quicker then expected.

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Just received this update from AMResorts:

 

 

Dear Travel Partner,

We are happy to inform you that cleanup is well underway at our resorts and they are on their way to reopening. The cleanup process includes debris removal, cosmetic repairs and a final detailed cleanup. We are working hard and we are committed to not only bring our hotels back, but to make them better than ever.

In order to satisfy the needs of our mutual clients and ensure we are providing the highest level of service, we are amending the reopening dates of our properties. The new reopening date for all resorts in Los Cabos is November 15th, this includes:

  • Zoëtry Casa del Mar Los Cabos
  • Secrets Marquis Los Cabos
  • Secrets Puerto Los Cabos Golf & Spa Resort
  • Dreams Los Cabos Suites Golf Resort & Spa

If guests are scheduled to arrive from October 15th until November 14th, we are offering the following options:

  • Guests may travel to the same brand that was previously reserved in an alternate destination for the same rate that was booked in Los Cabos in the same level category, based on availability
  • Guests may cancel their reservations without any penalty
  • Guests choosing to arrive in Los Cabos at a later date will receive the previously honored rates for up to a year, based on availability
  • The Christmas and Easter holiday periods are excluded from this policy

Please re-book the reservations through your original booking channel, and then contact the Reservations Manager at the resort with details of the new booking. Please include all booking information along with a screenshot of the original rate at which the room was booked.

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