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Palace Resort Changed My Photo Package =(


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#1 LauraM

LauraM
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  • Wedding Date:May 1, 2015
  • Wedding Location:Beach Palace, Cancun Mexico

Posted 21 August 2014 - 02:47 PM

Help! I have a problem with the wedding coordinator changing my package on me!

When I booked the Pure Package, several months ago, I was told that it included "photo package A"

Photo Package A included:

-          Album: 100 pictures among 60 pages with different templates (Includes 30 B&W)

-          5 Printed e-touched pictures 8”x10”

-          8”x10” Hard cover book of 22 pages containing between 29 - 31 photos

-          CD with all digital images

-           1 Continuous hour of video service, Final cut video lasting between 15 to 40 minutes long’

-          Personalized hard cover DVD case

-          Slide show

I'm now being told that photo package A includes only 36 photos in a soft cover album! EXCUSE ME?! Unfortunately, I did not save the email from my Palace contact with all the photo information when I booked my package. I simply copied and pasted the info into a word documented I have saved. I have since gotten MUCH smarter and am saving everything! I'm SO frustrated and offended that they have done this! 

 

Does anyone have any documentation of the "old" photo packages, when "Package A" was worth something?!?



#2 calgarybride2015

calgarybride2015
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  • Wedding Date:January 21, 2015
  • Wedding Location:Grand Sirenis Riviera Maya
  • LocationCalgary, AB

Posted 21 August 2014 - 03:35 PM

I don't but hope someone can help you. Somewhere on hear I read to print all emails and bring with you as back up, so I saved them all. Good luck


Sent from my iPhone using Tapatalk

-Kim

Married on 2015/01/21 at the Grand Sirenis Riviera Maya with 43 guests in attendance   :)

 

Planning Thread - http://www.bestdesti...s-riviera-maya/

 

Wedding Pictures http://www.bestdesti...ra-maya/page-36

 

Wedding Review http://www.bestdesti...31#entry1885600

 

 


#3 LauraM

LauraM
  • Jr. Member
  • 232 posts
  • Wedding Date:May 1, 2015
  • Wedding Location:Beach Palace, Cancun Mexico

Posted 28 August 2014 - 12:25 PM

As an update... I hired Del Sol. They are SO much more professional, responsive, and caring. Additionally, Del SOl is the same price as the resort photographer. Glad I made this choice and BOO YOU PALACE. =)



#4 NJBride2014

NJBride2014
  • Jr. Member
  • 441 posts
  • Wedding Date:September 13, 2014
  • Wedding Location:Le Blanc Spa Resort
  • LocationCancun, Mexico

Posted 28 August 2014 - 12:33 PM

Good choice....I have them booked for my wedding and they did my engagement pictures and they are awesome to work with. Are they making you pay the vendor fee or day passes?


43 guests plus bride and groom.... ;)

 

Engagement Photos - http://www.bestdesti...y/#entry1827276

 

Planning Thread - http://www.bestdesti...y/#entry1860630


#5 LauraM

LauraM
  • Jr. Member
  • 232 posts
  • Wedding Date:May 1, 2015
  • Wedding Location:Beach Palace, Cancun Mexico

Posted 28 August 2014 - 12:46 PM

Yes I will have to pay the vendor fee but I am more than happy to pay it for better service & quality (oh and maybe just as a minor "f you" to my resort for trying to pull a fast one on me.) ;)
 

Glad to hear you enjoyed working with them!



#6 NJBride2014

NJBride2014
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  • Wedding Date:September 13, 2014
  • Wedding Location:Le Blanc Spa Resort
  • LocationCancun, Mexico

Posted 28 August 2014 - 12:49 PM

I would try to get them to honor day passes to save you a little money or ask them to waive the fee if they are the ones who switched the photogs on you.  Its worth a try.  


43 guests plus bride and groom.... ;)

 

Engagement Photos - http://www.bestdesti...y/#entry1827276

 

Planning Thread - http://www.bestdesti...y/#entry1860630


#7 LauraM

LauraM
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  • Wedding Date:May 1, 2015
  • Wedding Location:Beach Palace, Cancun Mexico

Posted 29 August 2014 - 07:33 AM

They're denying the whole thing, which is what makes me even angrier. They did however just tell me that the vendor fee is only $400, when I have been told prior that it is $800, and other brides are all stating that it is $800... you bet I'm saving this email and printing it to bring with me! It's so difficult planning a wedding from so far away, with a planners who have different cultural beliefs and values than the bride.



#8 misbosox

misbosox
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  • Wedding Date:June 23, 2015
  • Wedding Location:Moon Palace Resort ~ Cancun, Mexico
  • LocationFort Worth, TX

Posted 01 September 2014 - 02:35 PM

it use to be $800    but in either june-july they changed the policy to be only $400 for video/photographer vendors.  All other types of vendors are still $800.  

 

The packet that was sent to me back last year around December - January stated that photography package A included:

36 pictures 4x6" and one 6x8" picture and album.


did you save all your emails from them?   

 

That's what I did.  I have everything saved that way if there is a dispute later I can show what they originally told me.



#9 LauraM

LauraM
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  • Wedding Date:May 1, 2015
  • Wedding Location:Beach Palace, Cancun Mexico

Posted 02 September 2014 - 08:10 AM

I didn't save the packet they sent to me because I thought I had everything in email... my fault. I booked about a year ago. I'm assuming they changed the package when they switched photography companies... lesson learnt






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