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Ocean Maya Royale: Lack Of Response From Hotel.. Normal?

response ocean maya royale coordinator

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5 replies to this topic

#1 Bnt14

  • Newbie
  • 1 posts

    Posted 12 July 2014 - 01:41 PM

    Hello :)

    We have booked our symbolic ceremony for the Ocean Maya Royale in early September of this year. I feel like getting ahold of ANYONE there is so difficult. And I can totally over think things, but I had some questions for the coordinator and after two emails (both within the past month) I have yet to hear anything. We have paid the deposit and booked the date. Should I be concerned?

    #2 jennifernoel1

    • Jr. Member
    • 179 posts
    • Wedding Date:October 23, 2015
    • Wedding Location:Montego Bay
    • LocationFort Lauderdale Florida

    Posted 13 July 2014 - 02:54 PM


    If you're not getting answers I would call. It's better to be safe than sorry. I'm not getting married there but when I have questions because I like to be clear I call the hotel and speak to the WC. I just have to make sure we're on the same page.


    I know that the hotel WC doesn't start communicating and planning until 45days until the wedding.


    What you should do is look up vendor and read your contract thoroughly.

    #3 csho

    • Sr. Member
    • 1,007 posts
    • Wedding Date:May 5, 2014
    • Wedding Location:Iberostar Laguna Azul, Varadero Cuba
    • LocationHalifax, NS

    Posted 14 July 2014 - 04:41 AM

    Most WC are very busy with multiple weddings per day. They typically will focus on the weddings at hand and that are coming up. So I wouldn't be too concerned but as @jennifernoel1 said I would definitely call them and see if you can get an answer from them :)

    #4 irishkany

    • Newbie
    • 1 posts

      Posted 21 May 2015 - 09:27 AM

      Hi Brides, I am getting married in July 2015 in Ocean Maya Royale. Would like to hear from the one who already had their wedding there.

      Any recommendations?

      #5 RivieraBride15

      • Newbie
      • 97 posts
      • Wedding Date:October 27, 2015
      • Wedding Location:Riviera Maya, Mexico
      • LocationScranton, PA

      Posted 16 June 2015 - 09:26 AM

      Seems to be a common issue - I too had a hard time getting in touch with anyone.  Finally, I messaged their FB page and someone got right back to me after that.  I was told they would contact me 3 months out and we could go over everything then, but like you....I tend to overthink things :)

      #6 acw271011

      • Moderators
      • 3,132 posts
      • Wedding Date:October 20, 2011
      • Wedding Location:We tied the knot in Runaway Bay, Jamaica and renewed our vows in Mexico on our 4th Anniversary
      • LocationToronto Area

      Posted 17 June 2015 - 06:55 PM

      It's the same at other locations too. I was married in Jamaica and the WCs there don't work on your details until about 3 months out. They just have too many other weddings they're focused on that are closer. It's not the ideal situation for sure, but you can still reach out and try to get questions answered. It just might take a little bit of time. It's not that they'll ignore you - they will eventually respond. Forums like this in the meantime can probably help out with general answers/information enough until you're able to get your details worked out with your WC.

      I said "yes" again to the love of my life at Grand Coral Beach Club, Playa del Carmen, Mexico on our 4th anniversary - October 20, 2015







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