we finally got the video. not at all satisfied with it. to be fair, it is what is stated in the contract. basically an almost-30 minute long video with everything about the wedding, including what seemed like the entire length of the ceremony.
anyways, this was not what i had in mind. i wanted the video to be more of what they had in their vimeo page. those videos were the reason we went with them in the first place. a highlight video that's less than 5 minutes long. apparently, that's a different kind (and an extra charge). I emailed them and they said they will provide a highlight video free of charge and they were supposed to work on last week, but as of today, it's also still not ready.
definitely soured my mood and my overall feeling towards this company. but it is what it is. hoping other brides will have better luck.