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Azul Fives Brides 2015

Cancun Riviera Maya

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#111 kmk2016

kmk2016
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  • Wedding Date:February 29, 2016
  • Wedding Location:Azul Sensatori- Riviera Maya
  • LocationCalgary Canada

Posted 01 July 2014 - 06:30 AM

I rang my travel agent this morning to check for confirmation again and spoke to a different lady who told me that my paperwork was sent off 4 weeks ago! Not 9 weeks ago when I submitted it! I'm flipping fuming!! Arghh, she said she's going to put a 'chase' on it! I'm so pissed I don't know whether to laugh or cry! Feel like everything is totally up in the air and for a person who needs to know everything and plan to the finest detail, I actually carn't bare it!


Wow! I can't believe your TA blatantly lied to you last week saying she submitted and that WC department was just "backed up". Who knows... If she didn't bother to include YOUR email on the request; you won't even get a confirmation- it would go direct to your TA who sound a bit disorganized if you ask me!! I would definitely ensure that she submitted it at all (since when my TA submitted it was an instant notification that it had been received and awaiting processing. It has to be sent in electronically.


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#112 TinkerSofi

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  • Wedding Date:August 13, 2015
  • Wedding Location:Azul Fives Playa del Carmen
  • LocationCanada

Posted 01 July 2014 - 07:46 PM

@Vickiw89 yeah, I filled out the form online and sent it myself linking it to my TA. Then I got a confirmation right away saying that they'll let me know once everything is confirmed and then sent me an e-mail a few days later with all the info. 

 

Now, i'm freaking out a little bit, aside from the food issue, which I already emailed my coordinator about, I asked for my reception to be at the Sky Deck just as my ceremony and she said she's waiting for confirmation from the hotel, this was about 3 weeks ago. I reminded her again last week and she said she's still waiting on confirmation but it shouldn't be a problem. Should I take her word for it? or bug her about it again in a week or so? 



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#113 TinkerSofi

TinkerSofi
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  • Wedding Date:August 13, 2015
  • Wedding Location:Azul Fives Playa del Carmen
  • LocationCanada

Posted 02 July 2014 - 05:47 AM

@Vickiw89 I just got confirmation from my wedding coordinator that the prices for us are the same as when we booked. I really hope it is the same for you since your wedding was booked about 4 weeks ago! 



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#114 kellymenning

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  • Wedding Date:November 1, 2014
  • Wedding Location:Playa Del Carmen, Mexico
  • LocationHouston, TX

Posted 02 July 2014 - 06:19 AM

I tried to click the link to the packet they originally sent me and I can't get to it. Can anyone please email it to me if you have it as an attachment? gmail.com'>Khmciver@gmail.com. I will seriously be your best friend. If they try to raise my prices, I will kill them.


Wedding Date: November 1, 2014
Wedding Location: Azul Fives Hotel in Playa del Carmen

Photographer: Photos in Cancun - Derek Campbell
http://www.photosincancun.com

Decoration Rentals: Love & Lace Wedding Decor
https://www.facebook...oveandlacedecor


#115 Vickiw89

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  • Wedding Date:August 7, 2015
  • Wedding Location:Azul Fives - Riviera Maya Mexico

Posted 02 July 2014 - 06:48 AM

@TinkerSofi oh that's good! Still waiting on confirmation :s

#116 TinkerSofi

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Posted 02 July 2014 - 12:28 PM

I tried to click the link to the packet they originally sent me and I can't get to it. Can anyone please email it to me if you have it as an attachment? Khmciver@gmail.com. I will seriously be your best friend. If they try to raise my prices, I will kill them.

I couldn't either this morning. It seems to be fixed now and the prices on the website went back to the cheaper ones.  

 

My coordinator did confirm that the prices will go up :( even though it doesn't affect my wedding. 



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#117 Vickiw89

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Posted 02 July 2014 - 03:22 PM

So sent another email to Lynda Gomez and she's replied saying my wedding has been assigned to Ashley she will be happy to help..

Anyone got Ashley as their WC? I've emailed asking her what the situation is and why no body's telling me if I've got confirmation!,!! Seriously I'm getting sick of the word confirmation! Lol x

#118 kmk2016

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Posted 02 July 2014 - 06:27 PM

So sent another email to Lynda Gomez and she's replied saying my wedding has been assigned to Ashley she will be happy to help..

Anyone got Ashley as their WC? I've emailed asking her what the situation is and why no body's telling me if I've got confirmation!,!! Seriously I'm getting sick of the word confirmation! Lol x


If your TA set you up but you never got an initial email, it sounds like you aren't getting confirmation because your TA didn't supply all your information on the paperwork, so they are only liason-in with them. So you are waiting for a date confirmation? And then you need to fill out the paperwork and pay your deposit- THEN you can start working with your WC. When you get the paperwork to pay your deposit put all your info in there to make sure they have it. I bet they only have your TAs email right now!


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#119 Vickiw89

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  • Wedding Date:August 7, 2015
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Posted 03 July 2014 - 04:41 AM

I've filled out the paperwork and I've paid the deposit, that's what I done 9 weeks ago..

#120 kmk2016

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Posted 03 July 2014 - 05:05 AM

I've filled out the paperwork and I've paid the deposit, that's what I done 9 weeks ago..


So you filled out the paperwork but didn't fax the form directly to Miami? You sent it to your TA to submit for you? And they were the ones to just sit on payment info for a month before faxing it in? Ahhhh sorry I thought you were still waiting for your date confirmation. Hopefully the end is near- this is certainly not the norm for waiting... I'm sure one this hurdle is reached you will be able to get into a rhythm of planning without some of this stress,


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