keep in mind that the Azul resorts have their Lomas WC's out of Miami, while El Dorado/Generations resorts are working with Lomas WC's out of Cancun. Valeria is part of the Cancun group, and has always had very good feedback from BDW brides.
@ChiTiff - unfortunately they are working with many brides who have weddings before yours. It isn't that they don't care, it's that they are very busy. It's stressful for the bride, no doubts. Try your best not to worry - it will all come together as you get closer to your wedding. And once you get onsite, you'll meet with the onsite WC's, who will reconfirm (and change) anything you have planned.
I would ask your planning WC about the free dinner included - it should be a plated meal, where you choose a couple of entrees, 1 appetizer, 1 salad and 1 dessert. Keep asking until you get the answer you expect/want. Persistence is key... use the "other brides have received and we really envisioned xyz..." line.
Thank you! This was beyond helpful. Who is everyone's WC? I just feel beyond annoyed with mine, it's like she doesn't care at all.
Mine is Valeria @ChifTiff maybe you should ask to switch to another one. This is your WEDDING GIRL!!!!!!
Brigitte is mine and she has been good. They are supposed to be working as a team now though- so don't send direct to one person- send it to the team email.