we are currently in the process on booking the Moon Palace. However, we originally wanted what is now Hard Rock Riviera Maya.
when we first inquired about it we were told they would be closed 2014-2015 due to construction in changing the brand. Now I have seen on this site and others that some have 2014 weddings there. I have tried to call the wedding and group department numbers on their site, but only get an answering machine. We have also tried to fill out the request form, but I don't think it goes through. Each time we hit enter it just defaults back to the request page. It never says it went through and no returned calls..
Does anyone have another number or email to contact their wedding sales department and group sales department?
We know their packages are very similar or exact to Palace, but does anyone have any other info they can share:
wedding locations, cocktail/reception locations, food choices, vendors, extra fees
our biggest deciding factor is group rate for June 2015. If they are less than Moon, we'd rather go with HR
any help appreciated!