Jump to content

Photo

Palace Brides - Question On Coordinator/office

Resorts & Hotels Resorts & Hotels

  • Please log in to reply
6 replies to this topic

#1 misbosox

misbosox
  • Jr. Member
  • 294 posts
  • Wedding Date:June 23, 2015
  • Wedding Location:Moon Palace Resort ~ Cancun, Mexico
  • LocationFort Worth, TX

Posted 12 January 2014 - 09:27 AM

I have been working with a travel agent for group room blocks and finally got in contact by Palace Resorts. Has anyone worked with Lula Muniz from Palace Resorts? Thoughts or insight on how things worked out with her?

I was expecting to hear from someone in their MIA office since I read on here that you get assigned with their agents and don't work with the actual coordinatiors in Mexico until your there.
When she called it was a MX phone number.

#2 Linds1204

Linds1204
  • Site Supporter
  • 52 posts
  • Wedding Date:March 8, 2014
  • Wedding Location:Beach Palace
  • LocationCancun, MX

Posted 12 January 2014 - 12:12 PM

They closed down the miami office office summer of 2013, so everyone works with a coordinator who is in Mexico. You will work with a coordinator until about a few weeks before you leave, then you are assigned your onsite coordinator for when you arrive at the resort. 



#3 TammyWright

TammyWright

    Admin & Owner

  • Administrators
  • 11,659 posts
  • Wedding Location:Dreams Los Cabos

Posted 12 January 2014 - 03:23 PM

Lindsay is correct.  They moved their Miami office down to Cancun.


Founder and Owner of BestDestinationWedding.com  /  Bride & Groom Fly FREE Promotion

 
Looking for a travel agency that specializes in Destination Weddings-CLICK HERE?  We are an award winning travel agency and you can read our reviews here.
 
Awards and recognition: 
Palace Resorts Winner "Top Travel Agent", "Top Homebased Travel Agency" PRO Platinum Agency (Top Award)     |    AMResorts Master Agent & Top Agency  
Karisma Hotels Diamond Level 5 (highest production), Top 10 Azul Weddings, Top Wedding Coordinator | Wright Travel & Karisma GIVC Benefits
Travel Impressions Best of the Best Globe Winner    |     Apple Vacations Golden Apple Winner  
sml_gallery_206696_17612_13451.pnggallery_206696_17572_8409.jpg    sml_gallery_206696_17572_1003.jpg
Vendor rules are HERE! Please read!  If you are a vendor and looking to advertise your business, please email ads@bestdestinationwedding.com.


#4 misbosox

misbosox
  • Jr. Member
  • 294 posts
  • Wedding Date:June 23, 2015
  • Wedding Location:Moon Palace Resort ~ Cancun, Mexico
  • LocationFort Worth, TX

Posted 17 January 2014 - 05:51 AM

okay thanks... are they really slow on getting stuff back to you. Lula Muniz contacted me last week.  Has anyone worked with her??  I had already sent her the wedding request form and some questions.   She had called back answered some questions.  She said that later that day she was going to email/send more info and also group pricing.  Its been a week still haven't received anything. 



#5 MrsRoberts

MrsRoberts
  • Site Supporter
  • 10 posts

    Posted 19 January 2014 - 06:16 PM

    Hi misbosox!

    yes they are somewhat slow to respond! My wedding is June 2014, and Elvia has been my contact so far. She is helpful and informative.... just takes awhile to hear back from her!!!!  When I booked our group, I actually booked through a member (she's on this website) to get some group benefits through her membership.  Her name is Lynn Favoretto, and she could give you more info if you're interested.  But I would suggest just trying to contact Palace again to ask for the info you need :)  At times I have to send a reminder email (or two) to get something answered. Good luck!!



    #6 LauraM

    LauraM
    • Jr. Member
    • 232 posts
    • Wedding Date:May 1, 2015
    • Wedding Location:Beach Palace, Cancun Mexico

    Posted 05 February 2014 - 10:06 AM

    MISBOSOX - 
     

    Lula Muniz no longer works for palace resorts. She was originally my planner, but I have since been put in contact with a woman named Marisol. Neither has been particularly helpful in the planning process thus far. It seems like they don't want to help with any details/questions until within 2 months or so of the wedding.... hope you have better luck than I am!



    #7 TammyWright

    TammyWright

      Admin & Owner

    • Administrators
    • 11,659 posts
    • Wedding Location:Dreams Los Cabos

    Posted 02 March 2014 - 12:04 PM

    Hi Everyone,

     

    Just a reminder that the Moon Palace  & Playacar Palace Wedding Webinar is this Saturday, March 8, 2014 @ 9:00 am PST.

     

    We will have a wedding coordinator do a wedding presentation, a Q & A session, and a travel options and Q & A session.


    Founder and Owner of BestDestinationWedding.com  /  Bride & Groom Fly FREE Promotion

     
    Looking for a travel agency that specializes in Destination Weddings-CLICK HERE?  We are an award winning travel agency and you can read our reviews here.
     
    Awards and recognition: 
    Palace Resorts Winner "Top Travel Agent", "Top Homebased Travel Agency" PRO Platinum Agency (Top Award)     |    AMResorts Master Agent & Top Agency  
    Karisma Hotels Diamond Level 5 (highest production), Top 10 Azul Weddings, Top Wedding Coordinator | Wright Travel & Karisma GIVC Benefits
    Travel Impressions Best of the Best Globe Winner    |     Apple Vacations Golden Apple Winner  
    sml_gallery_206696_17612_13451.pnggallery_206696_17572_8409.jpg    sml_gallery_206696_17572_1003.jpg
    Vendor rules are HERE! Please read!  If you are a vendor and looking to advertise your business, please email ads@bestdestinationwedding.com.






    0 user(s) are reading this topic

    0 members, 0 guests, 0 anonymous users