We are booked for 7-19-14 at Hard Rock Riviera Maya. Going for a site visit in November, excited and nervous..
How was your site visit? I heard it wasn't quite completed by December...
For those having issues getting a hold of someone, I strongly recommend you use a travel agent... if you go with a travel agency that is large enough and a big enough client of the Hard Rock, you really get much better treatment/contacts with the HR Our travel planner has been amazing- if you want her contact info please let me know! I've been connected with Janessa the wedding planner in Miami and she's been great and super responsive.