Hello past brides....
I am wondering if anyone else had some trouble with using Phil Steingard
NOTE: I have beautiful pictures.. but I am slightly disapointed for the below reasons and I have yet to get a reply from him
-- some are very minor but they are adding up!!
1. Minor: I booked a year in advance, he suggested I change my wedding time from 6pm to 5pm - done even after my invites were printed
Phil told me how he was part wedding planning and knew all the resorts and how they all loved him .. I thought SUPER I hit the jackpot!
Told me I would get approx 1500 pictures of the wedding
500 for TTD - i declined this as his only day available did not work for us
2.Minor: I sent the deposit, and then two post dated chqs for the difference. I received a email stating they only recieved one chq.
After a few emails to be sure before I contacted the bank... I finally got a reply "oh it fell on the floor"! You would think they would email as soon as they found it!
3. I was told I would be contacted a month before my wedding. Two weeks before I left I emailed Phil to find out what was to be done.
I got no reply but a email at 12am a week later to say to contact him the next night was his only time to speak with me as he was leaving the day after....
4.During this phone call that was literally a week before my wedding date:
-he asks me to change the time of my reception. A week before !!! I already had my menu cards and wedding packages printed with times but I siad I would check with the resort.
-tells me the schdule for the day ( even when I told him it would not work for me as I have toddler twins .. his reply was I would have to have someone watch them for the day)
- I asked for changes to do the girls pictures first ( so my husband could stay with our children) his reply was he shoots the guys first
- he was very strict to ensure my husband was at the lobby by 10 15am to meet him ( wedding was at 5pm)
- a main concern for him was to ensure he had a spot at the reception to eat ( thats due to a mix up with another bride.. to which he made a fuss at her wedding over it)
- I requested MANYcandid shots and as many pictures of my children as possible. This was made very clear on the call
- i told him we were not doing formal dances and that our first dance was before the meal.. he was not open to that but I stuck to it and won.
All in all the whole call i got to hear how he was the best in the DR and he shoots the most wedding yak yak
I hung up the phone and called my sister crying as it was the most stressfully part of planning this wedding and i felt I had no control and he would not listen to me.
5. I reach the resort and email him to give him our room number and to let him know i could not change my reception time.
He replies to tell me "thats too bad and I will be late for the reception" To which i replied no I won't !! Again was given the heads up by a bride that missed her whole cocktail hour due to pictures
He also states to ensure there is food in the bridal suite for him .. another bride also gave me this heads up that he would expect food throughout the day. I replied to tell him to stop by the buffet as we already had plans to eat before he was showing up at 1 in the bridal suite...
6. Day of the wedding.....
I get a call in the bridal suite at 11 from my husband .. he had not yet shown up!!
I was in fits.... I had my BB with me and got no email to state he would be late. As I am going though emails to find his phone number he showed up stating he had cab trouble. Funny he mentioned a TTD session he did that morning though while we were getting pictures done!
He did the guys pictures.. got way too many of a certain groomsman in my opinion ....
Came to the bridal suite and did the girls
then we meet at 2:30 in the lobby to do first look pictures ... he then dragged my bridal party through the reosrt for two hours for unknown reasons as 99% of the pictures were of me (to which I expressed I was not that type of bride). My bridal party were good sports but joked they were only there to carry his stuff around.
We did the beach wedding...
I asked for pictures of each couple as I would be making a photo book for each couple... he took took them of them sitting down ( so not what I wanted but my own fault for not saying standing I guess).
took group shots / family pictures ..etc
Got to the reception.. asked if he would rather sit at the end to get pictures to which he replied ohh I got them. Umm ok we just got here...
MY FAVORITE part of the reception was my 20 month old daughters... one loved the dance floor and was ther dancing alone. I couldn;t wait to see the pictures of it....
9pm everything shut down and he left
A month later my cd's arrived....
NO pictures of my daughter dancing...
781 pictures.. not 1500 to which he even told my husband and a friend the day of the wedding he took
a lot of duplicates in different formats but thats good!
There are a lot of pictures not in color that I would like... there is no picture in color of My Mom/Step Dad/ Me :-( There is one but I have my eyes closed
So I email Phil with my concerns and questions and got no reply...
I am very disappointed and wondeirng if any other brides had the same experience and what they did...
Again the pictures I got were AMAZING but I feel so cheated I didn't get what I thought I would....