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OFFICIAL El Dorado Royale/El Dorado Casitas Royale Thread!


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#61 AllieH

AllieH
  • Resort/Area Ambassadors
  • 2,014 posts
  • Wedding Date:November 5, 2012
  • Wedding Location:El Dorado Royale, Riviera Maya MX
  • LocationAtlanta, GA

Posted 22 March 2015 - 04:43 PM

Hi Tanya - welcme to BDW! 

 

Did you put your deposit down and get a confirmation from Lomas Weddings? If so, I'd suggest using the chat feature to try to catch them, or email them directly. It's about the right time to start planning - at least reserve your locations.

 

Since it's just the two of you, I'd suggest D'Italia Casitas gazebo. It's smaller and quieter than many of the other locations. I also like the Fuentes gazebo on the Royale side. another option with a beautiful view is the white gazebo by the salt water pool. you'd probably have quite an audience, even though they would stay back a ways given where the gazebo is situated. 

 

Murmel has posted photos of the EDR wedding locations: 

http://www.bestdesti...-royale-photos/

 

HTH! 

 

Hi
I'm looking for some help, I get married October this year and as yet haven't heard from my wedding co-ordinator.
Is this normal? I want to try and get some things organised!
Also my husband to be and I are getting married on our own, any suggestions as to where in the hotel would be the best place for an intimate wedding as there won't be any guests.
Many thanks :)


 

Official El Dorado Royale/El Dorado Casitas Royale Thread <---check here for all info about EDR/EDCR

Wright Travel Agency <--for all your Destination Wedding needs! Contact the experts and reduce your stress. 

El Dorado Royale Brides Thread <---come chat with other EDR brides

AllieH's EDR 11-5-2012 Planning Thread <--because it was so awesome


#62 zcp

zcp
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  • 2 posts

    Posted 07 April 2015 - 08:46 PM

    Not sure where to post this - but has anyone else had any issues with their on site wedding coordinator at El Dorado Royale? Did anyone have to change coordinators?? I am getting married in July 2015, we did the BDR in March, and I am in the process of trying to finalize my details, but it takes my coordinator anywhere from 3-5 business days to respond to my emails.

    It is really frustrating to ask a simple question on a Wednesday, and then have to wait until Monday or Tues of the following week to get a response.

    I'm not really sure how to handle this situation. Any advice is appreciated.

     

    I'm having about 60 guests and we are getting married at El Fuentes Gazebo at 5pm with our cocktail hour and reception on the beach. So after the wedding, I would be more than happy to answer any questions if I can...



    #63 murmel

    murmel
    • Resort/Area Ambassadors
    • 1,407 posts
    • Wedding Date:January 24, 2011
    • Wedding Location:Azul Sensatori Mayan Riveria

    Posted 09 April 2015 - 06:34 AM

    Not sure where to post this - but has anyone else had any issues with their on site wedding coordinator at El Dorado Royale? Did anyone have to change coordinators?? I am getting married in July 2015, we did the BDR in March, and I am in the process of trying to finalize my details, but it takes my coordinator anywhere from 3-5 business days to respond to my emails.

    It is really frustrating to ask a simple question on a Wednesday, and then have to wait until Monday or Tues of the following week to get a response.

    I'm not really sure how to handle this situation. Any advice is appreciated.

     

    I'm having about 60 guests and we are getting married at El Fuentes Gazebo at 5pm with our cocktail hour and reception on the beach. So after the wedding, I would be more than happy to answer any questions if I can...

    SO...first of all the person you are coordinating with currently is NOT the on-site wedding coordinator, but rather a planner who works for Karisma resorts based in Miami.

     

    It is very common, although extremely frustrating, to have to wait mulitple days for a response. Especially when your wedding is still a few months away. They seem to respond more quickly as the wedding day approaches, or if you call them directly or do a web-chat. Each one of these planner is responsible for multiple weddings (anywhere from 15-40 weddings, depending on the season). So unfortunately your email is usually just being responsed to in order.

     

    Not sure if that helps. I don't know that switching planners will help :(  Best thing I can suggest to get a faster reply is the phone call or the web chat. Sorry!


    Married my best friend on January 24, 2011 at Azul Sensatori! :wub:

     

    Ambassador for Azul Sensatori and Karisma resorts

     

    Official Azul Sensatori thread:

    http://www.bestdesti... azul sensatori

     

    Recommended Travel agency: Wright Travel

    http://www.wrighttravelagency.com/





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