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Moon Palace- 2014


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#651 shellsal

shellsal
  • Newbie
  • 53 posts
  • Wedding Date:August 30, 2014
  • Wedding Location:Moon Palace
  • LocationNew York

Posted 05 June 2014 - 04:55 AM

@shellsal

 

Have you tried calling your offsite coordinator? That might be your next step.

Hopefully you will hear from her soon! Wishing you luck! It takes well over a week for my WC to return emails right now too. I just call and get my question answered by the wedding department. They all can usually answer the simple questions. 

 

Thanks! If it were only a week that i'd have to wait for an answer i would be more than fine with. Unfortunately, she takes forever to get back to me and most of the time doesn't even answer my question. I have spoken to her on the phone and it is very aggravating. Mind you i am fluent in spanish so it is not a language thing. It feels like she just does not care. I'm going to have to call the wedding department and see what can be done.


My wedding July 18th and I'm having the same problem. I feel like it's 1 step forward 2 steps back. They only answer the questions they wish to answer. We haven't got the location we wished for we have been given an awful ballroom. Who is your offsite?

I totally feel your pain! Mine is Margarita. Who is yours? Have they told you who your onsite coordinator will be?



#652 KirstyWass

KirstyWass
  • Newbie
  • 13 posts

    Posted 05 June 2014 - 05:13 AM

    Thanks! If it were only a week that i'd have to wait for an answer i would be more than fine with. Unfortunately, she takes forever to get back to me and most of the time doesn't even answer my question. I have spoken to her on the phone and it is very aggravating. Mind you i am fluent in spanish so it is not a language thing. It feels like she just does not care. I'm going to have to call the wedding department and see what can be done.

    I totally feel your pain! Mine is Margarita. Who is yours? Have they told you who your onsite coordinator will be?


    Mine is also Margarita. No I haven't been assigned an onsite yet. Let's hope the onsite is a lot better. When do you get married?

    #653 shellsal

    shellsal
    • Newbie
    • 53 posts
    • Wedding Date:August 30, 2014
    • Wedding Location:Moon Palace
    • LocationNew York

    Posted 05 June 2014 - 05:41 AM

    Our wedding date is August 30th. Crossing my fingers that this all works out for the both us @KirstyWass ! Good luck! Let us know if they assign you your onsite soon.



    #654 shan0487

    shan0487
    • Sr. Member
    • 1,393 posts
    • Wedding Date:November 23, 2012
    • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
    • LocationSt Louis, MO

    Posted 05 June 2014 - 05:54 AM

    @shellsal

     

    Don't worry- my offsite cordinator was fairly responsive but once you get assigned your onsite cordinator at the 30 day mark you will feel better.  In all honesty- these ladies know what they are doing, they could plan the whole wedding for you in those 30 days- but most of us are planners and need everything planned before that! :)

     

    They are there to treat you like a princess and that you will be treated when you arrive...you name it they will make it happen for you! :)



    #655 KirstyWass

    KirstyWass
    • Newbie
    • 13 posts

      Posted 05 June 2014 - 06:03 AM

      @shan0487 this makes me feel a little better I'm nearly at my 30 day mark so let's hope my onsite us better. I'm really not happy with my reception location so I'm going to see if there is anywhere else at all I can have it. What package did you go with? Thank you
      @shan0487 this makes me feel a little better I'm nearly at my 30 day mark so let's hope my onsite us better. I'm really not happy with my reception location so I'm going to see if there is anywhere else at all I can have it. What package did you go with? Thank you

      #656 shan0487

      shan0487
      • Sr. Member
      • 1,393 posts
      • Wedding Date:November 23, 2012
      • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
      • LocationSt Louis, MO

      Posted 05 June 2014 - 06:18 AM

      Kirsty-

       

      I did all of the free packages (both ceremony and reception).  Where is your current reception location and how many people do you have attending your wedding?

       

       

      @shan0487 this makes me feel a little better I'm nearly at my 30 day mark so let's hope my onsite us better. I'm really not happy with my reception location so I'm going to see if there is anywhere else at all I can have it. What package did you go with? Thank you
      @shan0487 this makes me feel a little better I'm nearly at my 30 day mark so let's hope my onsite us better. I'm really not happy with my reception location so I'm going to see if there is anywhere else at all I can have it. What package did you go with? Thank you



      #657 shellsal

      shellsal
      • Newbie
      • 53 posts
      • Wedding Date:August 30, 2014
      • Wedding Location:Moon Palace
      • LocationNew York

      Posted 05 June 2014 - 06:18 AM

      @shellsal

       

      Don't worry- my offsite cordinator was fairly responsive but once you get assigned your onsite cordinator at the 30 day mark you will feel better.  In all honesty- these ladies know what they are doing, they could plan the whole wedding for you in those 30 days- but most of us are planners and need everything planned before that! :)

       

      They are there to treat you like a princess and that you will be treated when you arrive...you name it they will make it happen for you! :)

       

      That's really great to hear! Thank you!



      #658 KirstyWass

      KirstyWass
      • Newbie
      • 13 posts

        Posted 05 June 2014 - 06:25 AM

        @shan0487 the ceremony is at the bucambillias gazebo cocktail bucambillias terrace then a ballroom which I have no idea of the name I've asked a number if time and keep getting pictures if different ballroom but all the pictures they keep sending all look horrible. I wanted it outside but nowhere left. There's 31 of us 5 been children. How many did you have? Did you add extras to the complimentary? Where was your ceremony/ reception?

        #659 shan0487

        shan0487
        • Sr. Member
        • 1,393 posts
        • Wedding Date:November 23, 2012
        • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
        • LocationSt Louis, MO

        Posted 05 June 2014 - 06:35 AM

        @KirstyWass

         

        Can you keep your reception on the same terrace as your cocktail hour?  There is really no where left to have an outside reception? Are the grand and selva terraces (on the grand side by the pool) taken? 

         

        We got married Nov 2012 at Sun Palace but stayed at Moon Palace and Moon was where I had my rehersal dinner on the Verando Terrace- it's smaller but I think it would work for 31 ppl if you ask if that one is still available... it's on the grand side as well so it's a little more secluded.  I feel like they hopefully have renovated the ballrooms by now- I know they were working on that area when we were there this past November for our anniversary. 

         

        The only thing I upgraded was I added a orange ribbon to the complimentary cake for $3 to give it a little color instead of being plain and white.  Everything else I brought myself for decorations and had the WC set them up. 

         

        I think I have some pics on my planning thread otherwise I can send you my shutterfly link to see pics if you want. 

        @shan0487 the ceremony is at the bucambillias gazebo cocktail bucambillias terrace then a ballroom which I have no idea of the name I've asked a number if time and keep getting pictures if different ballroom but all the pictures they keep sending all look horrible. I wanted it outside but nowhere left. There's 31 of us 5 been children. How many did you have? Did you add extras to the complimentary? Where was your ceremony/ reception?



        #660 shellsal

        shellsal
        • Newbie
        • 53 posts
        • Wedding Date:August 30, 2014
        • Wedding Location:Moon Palace
        • LocationNew York

        Posted 05 June 2014 - 06:45 AM

        @shan0487  thanks for all the info you have posted on BDW! btw how many people did you have at your rehearsal? Curious because that is where my coordinator wants us to have our reception but i have 60 people and counting already booked to come and im nervous that space will be too small.






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