Have you tried calling your offsite coordinator? That might be your next step.
Hopefully you will hear from her soon! Wishing you luck! It takes well over a week for my WC to return emails right now too. I just call and get my question answered by the wedding department. They all can usually answer the simple questions.
Thanks! If it were only a week that i'd have to wait for an answer i would be more than fine with. Unfortunately, she takes forever to get back to me and most of the time doesn't even answer my question. I have spoken to her on the phone and it is very aggravating. Mind you i am fluent in spanish so it is not a language thing. It feels like she just does not care. I'm going to have to call the wedding department and see what can be done.
My wedding July 18th and I'm having the same problem. I feel like it's 1 step forward 2 steps back. They only answer the questions they wish to answer. We haven't got the location we wished for we have been given an awful ballroom. Who is your offsite?
I totally feel your pain! Mine is Margarita. Who is yours? Have they told you who your onsite coordinator will be?