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Moon Palace- 2014


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#341 HayleyJ

HayleyJ
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  • 10 posts

    Posted 05 November 2013 - 01:16 PM

    Hi everyone, my wedding is booked for November 25 2014 at the moon palace. We have just been assigned a wedding coordinator but haven't spoken to her yet. Any advice for the best questions to ask? I see above they can change your date and time that is scary!

    #342 shan0487

    shan0487
    • Sr. Member
    • 1,393 posts
    • Wedding Date:November 23, 2012
    • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
    • LocationSt Louis, MO

    Posted 05 November 2013 - 01:35 PM

    Yes 39 of our 41 people booked directly through our travel agent and the other two booked last minute by other means.

     

    Quote:

    Originally Posted by lastminbride 


    Britt and Shannon - So did all your guests book through the same TA?

    - Britt - Are the exceptions for the vendors (photographer, florist) listed on your wedding contract?

    Julie - Yes, I'm getting married in the chapel and got to see it. I'm also doing an indoor reception and saw the two ballrooms I want. Cocktail is still up in the air. Everyone is so nice.


    Those of you that have menus, etc... Can you email them to me please? HCwedding@comcast.net

    I'm editing/negotiating the contract now and want to close any loopholes through which they can unexpectedly charge me for things.


    PS - The first draft they sent me sais they can change the Date, time and location of the wedding anytime. ?!!!! YIKES!! Was this on everyone's contract?

    Hugs girls


    #343 lastminbride

    lastminbride
    • Jr. Member
    • 165 posts

      Posted 05 November 2013 - 02:17 PM

      Shannon,

      So did you have to pay extra for the two that booked through other means for their attending your private events?

       

      Thanks so much,
      Hellen



      #344 charmedhk

      charmedhk
      • Newbie
      • 12 posts

        Posted 05 November 2013 - 11:01 PM

        Quote:
        Originally Posted by Vivi224 View Post
         

        Hi charmedhk,

        I'm also getting married there on June 7, 2014! I'm having a Catholic ceremony at the chapel.

         

        Hi Vivi224,

         

        Congrats!! what section of the hotel will you be staying at?



        #345 shan0487

        shan0487
        • Sr. Member
        • 1,393 posts
        • Wedding Date:November 23, 2012
        • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
        • LocationSt Louis, MO

        Posted 06 November 2013 - 06:43 AM

        Hellen,

         

        No I did not- I just told my wedding coordinator how many people I had and she did not ask anything else! :)

         

        Shanna

         

        Quote:

        Originally Posted by lastminbride 
         

        Shannon,

        So did you have to pay extra for the two that booked through other means for their attending your private events?

         

        Thanks so much,
        Hellen



        #346 Vivi224

        Vivi224
        • Site Supporter
        • 8 posts

          Posted 06 November 2013 - 10:10 AM

          Quote:
          Originally Posted by charmedhk View Post
           

           

          Hi Vivi224,

           

          Congrats!! what section of the hotel will you be staying at?

          Hi charmedhk,

           

          Our group will be staying in the Sunrise section. We're having the ceremony in the chapel at 5pm, cocktail hour on the chapel gardens at 6pm, and reception on the grand terrace 7-11pm.

           

          How's your planning process going?



          #347 lastminbride

          lastminbride
          • Jr. Member
          • 165 posts

            Posted 06 November 2013 - 02:56 PM

            Thanks Shanna, This is such a relief to hear!



            #348 lastminbride

            lastminbride
            • Jr. Member
            • 165 posts

              Posted 06 November 2013 - 03:18 PM

              Girls - I'm so sad and almost ready to quit on Moon Palace. :(( Trying to sort out the Wedding Ceremony Contract with them has been a nightmare. Instead is removing a clause about an extra fee per hotel guest not booked through the group booking, they add this: Any other item not mentioned in this agreement is not part or included in the package, extra charges would apply. Did you girls have to go through all this?

              #349 charmedhk

              charmedhk
              • Newbie
              • 12 posts

                Posted 08 November 2013 - 12:10 AM

                Quote:
                Originally Posted by Vivi224 View Post
                 

                Hi charmedhk,

                 

                Our group will be staying in the Sunrise section. We're having the ceremony in the chapel at 5pm, cocktail hour on the chapel gardens at 6pm, and reception on the grand terrace 7-11pm.

                 

                How's your planning process going?

                Hi Vivi,

                 

                Planning is going okay, alejandra takes a while to get back to my emails, I am going to call them tomm. The locations are still not confirmed, We are trying to have a indian weddding in the morning at 10 am at tucan gazebo, lunch at tucan terrace and reception indoors.  We will be staying in the nizuc section.



                #350 Britt

                Britt
                • Newbie
                • 97 posts

                  Posted 11 November 2013 - 11:03 AM

                  Quote:
                  Originally Posted by lastminbride 


                  Britt and Shannon - So did all your guests book through the same TA?

                  - Britt - Are the exceptions for the vendors (photographer, florist) listed on your wedding contract?

                  Julie - Yes, I'm getting married in the chapel and got to see it. I'm also doing an indoor reception and saw the two ballrooms I want. Cocktail is still up in the air. Everyone is so nice.


                  Those of you that have menus, etc... Can you email them to me please? HCwedding@comcast.net

                  I'm editing/negotiating the contract now and want to close any loopholes through which they can unexpectedly charge me for things.


                  PS - The first draft they sent me sais they can change the Date, time and location of the wedding anytime. ?!!!! YIKES!! Was this on everyone's contract?

                  Hugs girls

                  Hey sorry it's been so long! Only 2 of our guests didn't book through the same travel agent. I was going to do what Shannon said and not mention anything and hope I don't pay extra for their dinner! 

                  To be honest (I know I sound stupid/crazy) I've never seen my contract, my TA has all of that. They did tell me who I could use without being charged the outside vendor fee and I have all my emails in a file of what they have said the cost would be for the other vendors I've chosen. They seem like they wont go back on their word if you have it in writing so my whole wedding file is coming with me in case they try to change things up when we go to pay!

                  For the menus, did you want the one for over 50 ppl or the one for 50 and under?

                   

                  Britt






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