Originally Posted by Sloany
I have already put this message on another thread for 2013 brides in hope that soemone there can advise. Not sure that any of you 2014 girlies will have experienced this yet but thought I would share. I have my wedding booked for 4pm on the 12th of July 2014:-) At present I only have 14 people in 7 rooms, including myself and my fiance. However we are all staying for 14 nights that gives us a total of 98 room nights. We were told by my TA that if we had 75 room nights we would be entitled to unlimited private events and a free cocktail hour. I have now had contact from a Moon palace rep and they are saying that becaus I do not have 25 people I will have to pay a set up fee and I am not entiled to unlimited free events. I said that it does not state that anywhere but she said it was different because I was from th eUK! Has anyone else from the UK had the same experiance or any advise?? Feeling stressed alreay and I still have 10 months to Go!!! T x
I would definitely fight this!! I just looked back at the document I received a while back regarding all the Colin Cowie packages and theres a page in the document which lists the Wedding Group Benefits and this is exactly how its worded:
25 + rooms or 75 room nights = 7 complimentary nights + unlimited private functions + 1 room upgrade for the
bride and groom to the next available room category (Subject to space and availability of the resort)
I wonder if that's where they got the "25" from? However this document clearly states that its 25 rooms OR 75 room nights!!