Originally Posted by jolene028
Csho, I have been stalking Trip Advisor since I booked my wedding, and time after time people recommend this hotel to people that are seeking a hotel with nice staff, not just the reviews on Trip Advisor but the forums there I wouldnt worry too much about it, I think that every hotel is going to get some bad reviews you cant make everyone happy! Look at my resort it has been ranked number 1 or number 2 forever and there are still some bad reviews, you are going to paradise I am sure that you will be more than happy with your choice!
Originally Posted by Kay6356
We go to Cuba every January, this was our first 5 stars, always 4 stars before. This was by far our best and favourite visit to Cuba because of the grounds and staff. The resort is very well staffed at all times and very nice and helpful, we didn't run into one staff member that wasnt accommodating or nice. We are pretty easy going, but everyone at the resort was raving about the resort. It was the best good we have had in Cuba and the rooms were clean, but basic. Which is fine because like you said we are barely in our room. I have no regrets booking the ILA for our wedding and I truly think you would love it. Giselle is amazing but a very busy women she will make your wedding beautiful! Most of the planning will be when you arrive in Cuba, I know it can be stressful but everything will be beautiful The ILA does so many weddings. Hope this helps!
Thanks so much! You guys are so right... I have been to CUba 6 times and have never been upset by our choice in resort (only one I didn't really like- we still had a good time, just that I wouldn't go back to because I didn't find the staff very good... and its not that they were bad but just nothing special) whereas everywhere else I've always found some staff we've connected to. Anyhow thanks so much for helping ease my anxiety over this! I had talked to my mom about it and she was like, you can always change resorts but what happens when a month or two down the road there are bad reviews there... I totally thought I'd be the stress free bride, but that doesn't seem to be the case... but I am going to try and just be flexible and go with the flow otherwise I think I'll go crazy loL! Thanks so much!