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Literally sick to my stomach...

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#1 kard613

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    Posted 20 December 2012 - 05:58 PM

    The hotel that we booked back in July (Riu Palace Mexico) just underwent a major renovation which changed the entire style and feel of the decor. It used to be traditional have Mexican decor which we loved and now it's modern while with pink and purple accents. Totally unappealing and not my style.


    The bedrooms now have a completely open concept with the jaccuzzi in the middle of the room, open showed into the room, no privacy at all which is going to be a big problem for people coming with teenage children and people staying with friends.


    When we booked we were told that we had a choice of either the Brazillian restaurant or the steakhouse for our private reception now we're being told that those restaurants are no longer and option and the only restaurant option is at the Mexican Restaurant (which is not an option for us).


    The new reviews on trip advisor are terrible and completely different then the reviews from before the renovations.


    I'm thinking about calling my travel/wedding coordinator to see what if any options we have to change the hotel location but not sure if that's possible since we already have 13 rooms book.  


    I know in the grand scheme of things things will be fine, this is just not what I imagined my wedding to be like.


    Thanks for letting me vent!

    #2 nattie03

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      Posted 20 December 2012 - 07:12 PM

      Oh no, sorry to hear that! I completely understand your reasonings for being upset with the resort renovations. Did they renovate all the bedrooms? Perhaps they have some of the older previous style rooms still available. Also do you have an email or anything that states they would let you use one of the other restaurants because if you have proof of that communication then you can speak with management and hold them to that. Your travel agent may be able to help you with both those concerns so I think its definitely worth talking to them. I'm sure you can find a way around the reservations just talk with teh coordinators and management if necessary and insist they come up with a solution that will work for you! Best wishes!

      #3 Cherina

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        Posted 20 December 2012 - 09:20 PM

        I would be livid! That's a major change from traditional to modern, I understand because I chose my venue because I did not want modern. Regardless your wedding will be perfect it's about the love you both share. I would deff check in with the travel agent or even see if a sister resort may be available.

        2.14.14 I can not wait to marry my very best friend ... Again!

        #4 Maybeachbride

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          Posted 21 December 2012 - 01:17 PM

          So sorry to hear that!  I would be so mad!  I hope your travel agent can help you!

          #5 RNtoBe

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            Posted 21 December 2012 - 02:17 PM

            I would be very frustrated!! My friend just got married in Puerta Vallarta at a resort that was recently bought out by the Hard Rock. In her case the resort changed for the better, the decor was nicer and newer and the rooms were awesome! I would call your travel agent and see what she says. I know it sucks when you have an idea in your mind of the way things are going to be and it doesn't work out that way. Keep us posted! 

            #6 Marymack

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              Posted 21 December 2012 - 03:34 PM

              Sorry to hear that!!!! I hope you have someone that can help you straighten it all out or find another venue.

              #7 kard613

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                Posted 23 December 2012 - 06:26 AM

                Good news! The hotel got back to me and we can have our dinner where we wanted it! Mini-meltdown avoided (for now haha!)


                Now if they'd only change back the decor and add doors to the jacuzzi/shower areas in the bedrooms we'd be all set.

                #8 Cherina

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                  Posted 23 December 2012 - 09:33 AM

                  It's a big step in the right direction

                  2.14.14 I can not wait to marry my very best friend ... Again!

                  #9 Moments That Matter

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                    Posted 24 December 2012 - 12:58 PM



                    Congrats kard613! so nice to see you're focusing on the positive stuff :) and also to hear you say you know it will all work out fine in the grand scheme of things.....you're so Right! great perspective - which will see you through whatever comes up in your wonderful life journey! and your big wedding celebration which starts it all off will also be amazing.......you GO girl :)



                    all the best! team MTM asst, Lynda :)




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