I got married at Casa Dorada in May of 2012 and my husband and I just returned from there a few days ago for our one year anniversary. It is true that the response time for e-mails can be very slow so it does make planning a wedding from the states a bit overwhelming at times but I think it is just a cultural thing. We are so use to immediate responses here in the US and Mexico operates at a slower pace. My husband and I never even visited Casa Dorada, we planned our entire wedding via e-mail and with the help of the most amazing wedding planner (Luba Ponce at Unique Cabo Weddings- firstname.lastname@example.org) Luba made sure our wedding went smoothly and it truly was fantastic; our guests are still talking about it!
The customer service once we arrived at the hotel was awesome! The general manager brought us to a meeting room with about ten other hotel staff who all introduced themselves and went around and told us if we needed anything to let them know. When we just went for our anniversary, they gave us a free upgrade to the penthouse suite and we again were greeted by the general manger and Jazmin upon arrival. I would definitely recommend getting an outside wedding planner to help with all the details because Jazmin is very busy not only planning wedding but other hotel events. Luba is the best wedding planner in Cabo! She is the sweetest person and goes above and beyond, I can honestly say that she has become a great friend. Every wedding is special to her and she treats you that way, no matter if you have 10 people at your wedding or 100. We had about 60 people at our wedding and there is no way we could have planned our wedding without Luba, I would have been a nervous wreck. I drove her crazy with a million e-mails and she ran all over town to find the perfect favors, decor, cake, to make sure I had the wedding of my dreams but still stuck to our tight budget. She is worth every penny, hire her!
P.S. I know a few of you mentioned the noise from the beach and Mango Deck. Yes, it is true that the Mango Deck is loud. Luba asked them to turn off the microphone during the ceremony which they did and it is my understanding that Casa Dorada has some kind of agreement regarding this. During the reception, I never really noticed it because we had our own music going. Hope that helps! Let me know if you ladies have any other questions, I have lots of insight!