Ohhhh gawwwd...you're talking to the girl who didn't have a grad dress because the seamstress that told me "I can make any dress from a photo" didn't get her sh@! together in time and had to stitch the so-called dress on me. When I got home, my mother immediately cut it off me and called the bank to cancel her cheque.
I promise I won't be swearing...I'll be curled up in the corner of the dress shop bawling...or trying to figure out how long of a drive it would be to get to the closest David's Bridal! Oh, this is all very deja vu in the worst way.
In store A, they told us 3 - 4 months. When I called last week, she said, "We tell people AROUND 4 months!"...
Originally Posted by Brenners
I used to work in a bridal shop and any retailer - especially a bridal shop - relies heavily on word of mouth. Call them immediately, ask to speak to a manager about an issue you are having with your dresses, do not allow them to give you the runaround in speaking to a manager. If the manager is unwilling to listen, then demand to speak to the owner. Do you have documentation that states when these items were expected to be in the store? If so, then tell them this or if you are in the store, then you can show them. If you were given this information verbally, then provide the names of those salespeople who told you this and the dates that this conversation took place. If you paid extra for a rush, then this would show up for sure on your sales receipt. Remind them that you will be providing a written review online of your experience and it is up to them how that review will end - either a good experience with some minor bumps that were attentively resolved by the store or a bad experience where customer satisfaction was not a priority or concern for them. Do not yell, curse, lose your temper or anything like that as that will make them even more unwilling to work with you. Tell them also that if they are unable to resolve the issue to your satisfaction that you will be demanding a full refund. I would also call around to see if someone else can guarantee getting the dress in ASAP as you can also leverage that with the store as well. Good luck. It is so unbelievable to me how some stores think they can treat customers like this and stay in business.