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Jennifer

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Ok, Thanks for posting a pic of 'THE REAL THING"! AWWWW looks great. Ok, so did straps come with it? I really don't remember seeing them. I have 8 days left!!WOW!!! SUPER pumped. YOu worked that dress!!

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Thanks! I believe I got it in ivory, but I honestly can't remember. 
 

Originally Posted by kristen6212 View Post

Gorgeous JBean! Congrats!! That flower did go perfect with your dress too!  I have the same dress and cannot wait for it to come in, was your dress in ivory or white?



 

Yes they came with it. They weren't in the designers photos of the dress because they were optional. They had little buttons to attach them, but I had them sewn on so they laid flat.
 

Originally Posted by meshagraves View Post

Ok, Thanks for posting a pic of 'THE REAL THING"! AWWWW looks great. Ok, so did straps come with it? I really don't remember seeing them. I have 8 days left!!WOW!!! SUPER pumped. YOu worked that dress!!



 

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Beautiful dress and love the photos!  Who was your photographer??
 

Originally Posted by JBean View Post

Well, I finally got to wear the dress! Here are a few pics of the final product:

 

IMG_3868.JPGScreen shot 2011-12-06 at 8.30.54 PM.pngIMG_3843.JPG

Screen shot 2011-12-06 at 8.49.29 PM.png



 

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Ok, here's the lowdown...need some advice:

 

  • mid-July of this year - ordered a Barijay dress for my FI's 17 year old daughter from "Store A" - was told it would take 3 - 4 months - dress still not in.
  • mid-August - ordered a Barijay dress for my reception, paid extra to "RUSH" - from "Store A" - dress is still not in.
  • mid-August - ordered two Bill Levkoff bridesmaid dresses from "Store B" - one in white and one in off white for me - white is the wedding dress, off white may be for TTD or AHR next May - neither dress is in.

 

Like honestly, at what point do I need to panic and find a plan "B"?  7 weeks from this Sunday we leave for our wedding!!!  I called "Store A" last week about FI's daughter's dress and was basically told "don't call us, we'll call you."

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I'm so sorry this is happening to you. Were they able to give you a new eta? I'd probably call back, speak to a manager and press them for answers. What is their normal procedure and time line for these dresses, what if they need alterations, are/were they on backorder, how many fittings will you need, and how long will alterations take? If you are not comfortable with their answers, start working on a plan b. Don't call us, we'll call you? Um no! I've paid you for several items and have yet to receive them well after their eta, I'll occupy your damn store if I choose to thanks. 

Quote
Originally Posted by MJKH View Post

Ok, here's the lowdown...need some advice:

 

  • mid-July of this year - ordered a Barijay dress for my FI's 17 year old daughter from "Store A" - was told it would take 3 - 4 months - dress still not in.
  • mid-August - ordered a Barijay dress for my reception, paid extra to "RUSH" - from "Store A" - dress is still not in.
  • mid-August - ordered two Bill Levkoff bridesmaid dresses from "Store B" - one in white and one in off white for me - white is the wedding dress, off white may be for TTD or AHR next May - neither dress is in.

 

Like honestly, at what point do I need to panic and find a plan "B"?  7 weeks from this Sunday we leave for our wedding!!!  I called "Store A" last week about FI's daughter's dress and was basically told "don't call us, we'll call you."



 

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Oh MJKH Im so sorry. I can only imagine how stressful that is. Did they tell you when they expected the dresses to arrive when you ordered? I agree with Cateyedcutie. "don't call us, we'll call you" isn't acceptable. They should be able to give you a rough ETA. 

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Ughhh...I don't know what to do.  FI's mother was pushing hard for me to call the bridal shop about her granddaughter's dress for the last 3 weeks or so...when I told her that their response was basically "PFO", at least she doesn't bring it up anymore! ; )

 

And sorry, but she's got plenty of cute little dresses we've bought her for this occasion and that occasion that would do in a pinch.  I don't have a long white dress that I can whip out of my closet now, do I?!?  Anywhooo...

 

Because I wanted a very simple light and breezy dress, and because I'm a 16 in bridal, it wouldn't be easy for me to walk into a dress shop and buy off the rack.  

 

I have the craziest of weeks coming up next week, but if I don't hear from either of them by next Friday, I'll be dropping in to both places next Saturday.
 

Originally Posted by heavenone View Post

Oh MJKH Im so sorry. I can only imagine how stressful that is. Did they tell you when they expected the dresses to arrive when you ordered? I agree with Cateyedcutie. "don't call us, we'll call you" isn't acceptable. They should be able to give you a rough ETA. 



 



Originally Posted by Cateyedcutie View Post

I'm so sorry this is happening to you. Were they able to give you a new eta? I'd probably call back, speak to a manager and press them for answers. What is their normal procedure and time line for these dresses, what if they need alterations, are/were they on backorder, how many fittings will you need, and how long will alterations take? If you are not comfortable with their answers, start working on a plan b. Don't call us, we'll call you? Um no! I've paid you for several items and have yet to receive them well after their eta, I'll occupy your damn store if I choose to thanks. 



 



 

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I used to work in a bridal shop and any retailer - especially a bridal shop - relies heavily on word of mouth.  Call them immediately, ask to speak to a manager about an issue you are having with your dresses, do not allow them to give you the runaround in speaking to a manager.  If the manager is unwilling to listen, then demand to speak to the owner.  Do you have documentation that states when these items were expected to be in the store?  If so, then tell them this or if you are in the store, then you can show them.  If you were given this information verbally, then provide the names of those salespeople who told you this and the dates that this conversation took place.  If you paid extra for a rush, then this would show up for sure on your sales receipt.  Remind them that you will be providing a written review online of your experience and it is up to them how that review will end - either a good experience with some minor bumps that were attentively resolved by the store or a bad experience where customer satisfaction was not a priority or concern for them.  Do not yell, curse, lose your temper or anything like that as that will make them even more unwilling to work with you.  Tell them also that if they are unable to resolve the issue to your satisfaction that you will be demanding a full refund.  I would also call around to see if someone else can guarantee getting the dress in ASAP as you can also leverage that with the store as well.  Good luck.  It is so unbelievable to me how some stores think they can treat customers like this and stay in business.

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