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Save the Date's FAIL


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#1 Shaylaj

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  • LocationDallas, TX

Posted 19 August 2012 - 05:10 PM

I ordered my STD's from Vistaprint and they were delivered yesterday!! However, our mailman decided to leave them by the door without knocking to see if anyone was home and since the box wouldn't find in my mailbox it was ruined by the rain.

Not just the box, but the contents. And so the postcards and envelops have been ruined! I'm going to email Vistaprint to let them know what happened and hopefully to get them replaced. I'm trying not get get too upset, I'm just made that this puts my schedule of getting them out by Friday behind :(

 

 

 



#2 kisha311

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    Posted 19 August 2012 - 06:01 PM

    Aww, I'm sorry to see that. Total bummer, but Vistaprint is actually pretty good about stuff like this. I had a problem with some pens I ordered and they sent me new pens without question. Good luck with everything. I feel your pain about your timeline as well. I just had to order more save the dates after I mailed out my original batch back in June! 


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    #3 agm04

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      Posted 20 August 2012 - 11:36 AM

      Oh dear!  How disappointing. :(  Hopefully you can get them replaced without a problem!



      #4 Branya2012

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        Posted 20 August 2012 - 12:09 PM

        Oh no! Sorry to hear that, how unfortunate! Hopefully they are replaced with no hassle...keep us posted!


        ~ December 5, 2012 ~

        ~ Las Caletas, Mexico ~


        #5 TATrisha

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        Posted 20 August 2012 - 12:35 PM

        That's a bummer!  I hope they replace them, and then I hope you give us a picture of the new beautiful save the dates! :)


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        #6 JennyBenz

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          Posted 21 August 2012 - 07:55 AM

          Oh man, I'm sorry to hear that happened to you

          You know, i always have the same complaint about the post office, they NEVER ring a bell or try to deliver it to someone that's probably sitting home waiting for their package!! It's happened many times, with very expensive items that could have been stolen or damaged!

          I would first file a claim with the post office and also send these pictures to Vistaprint & I'm sure they'll send you replacements.

          Hope it all works out!



          #7 Shaylaj

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          • Wedding Location:Punta Cana, Dominican Republic
          • LocationDallas, TX

          Posted 21 August 2012 - 07:30 PM

          After emailing Vistaprint, without question they're expediting a replacement order :D free of charge and the new order should arrive by Monday! Whew! Vistaprint has great customer service!! They sincerely apologized and even sent me discount coupons to use towards a future order that I will definitely put to use. I can't wait to get them (STDs) and will share pics when I do!

          #8 agm04

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            Posted 22 August 2012 - 05:02 AM

            That's great news!  I've been really happy with them, too - much to my surprise!



            #9 Branya2012

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              Posted 22 August 2012 - 12:09 PM

              Great news!! Now you're not too far off schedule!

              After emailing Vistaprint, without question they're expediting a replacement order free of charge and the new order should arrive by Monday! Whew!
              Vistaprint has great customer service!! They sincerely apologized and even sent me discount coupons to use towards a future order that I will definitely put to use.
              I can't wait to get them (STDs) and will share pics when I do!

              ~ December 5, 2012 ~

              ~ Las Caletas, Mexico ~


              #10 somethingblue77

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                Posted 31 August 2012 - 09:48 AM

                Phew! That's awesome vistaprint is doing that AND free of charge! :)






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