Hi Ladies. We had an amazing wedding at the Hard Rock Hotel in Punta Cana in April. I would be happy to answer any questions, as I know the information process is very delayed when working with the Miami office.
I will caution you to be very sure before you submit any final payment to the Miami office. They offered me the new collection and I paid for it. I planned my wedding colors and style around it so that everything would coordinate. Then I saw on line that the new collection was then not available for my wedding date. I contacted the office to get an answer of what package would be available. Only the old collection (precious gems) was available, but they hadn't intended of informing me. I was promised a refund of the unavailable items. I am still waiting (3 months and counting) for a refund for table decor and ceremony decor that was not available. The Miami office is the most frustrating part of the process. Dealing with the Miami office is not a luxury experience.
The on site wedding planners are amazing and extremely professional. You would be surprised what they can make happen!! I felt extremely secure with them. I also found that there were some things that they got cheaper than the Miami office. For example, I asked the Miami office for a quote on entertainment. Miami gave me a price of $900. I decide not to book it due to price, but when I spoke with the WP at HR directly she got it for me for $450!! They were able to get me amazing flower options and even set up the items I brought with me for the reception without a charge. Make sure you get the PINK honeymooners band when you check in. You are treated like royalty, and the pre wedding and post wedding in room extras are a great surprise! I also highly reccomend that you book your reception somewhere near your ceremony. I know the element terrace is popular, however it is a long hike for you guests even on the tram. We were married on the ilsa beach and had reception on the roof og the Toro.
I would highly suggest getting married at the Hard Rock Hotel in Punta Cana, but if possible, try to do a site visit and set up your wedding with the wedding planners there. As I mentioned, I have been waiting 3 months already for a refund on a mistake the Miami office made. My tip would be to book the basics that you are 100% sure on with Miami if you mus,t and know that the WP at HR can get you everything else through email 2 weeks before and on site. They work with the outside vendors daily and it is second nature. Very easy and seamless. Or I highly recommend working directly with the hotel, via a on site visit prior if possible.