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Newbie: Playacar Palace March 2013


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#41 noviainplaya13

noviainplaya13
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  • 2 posts

    Posted 20 January 2013 - 12:47 PM

    Hello everyone,

     

    I AM A VERY DISAPPOINTED BRIDE. Please know that unless 80% of your guests are staying at the Playacar Palace you may have your wedding there. You may only have 20% of your guests purchase a daily pass. I WAS NOT TOLD THIS until I called and spoke with one of the coordinator (after them not returning my emails for weeks), after 8 months of planning this basic requirement was not communicated to me. 

     

    They have a complete mess from their transfer of closing their Miami office and they now are having a tough time dealing with all weddings directly in Mexico. I also speak both English and Spanish fluently and language did not made a difference when communicating the details. 

     

    It is safe to say that I WAS FORCED to cancel my wedding since most of my guests are unable to afford a $400 night at the Playacar Palace. This place is not flexible or is willing to make any exceptions, they took FOREVER responding to email. If you have a bigger party that cannot stay at the resort please make sure you discuss all the details from the beginning instead of making the mistake I did.

     

    I guess I could've fought the battle in getting what I was promised from the beginning and not because of their screw up I would suffer the consequences of having to plan my entire wedding from the beginning, BUT HOW CAN I TRUST THEM? I'm sure they would've came up with another big reveal of their policies or what's even worse have a hidden charge the day of the wedding. NO THANK YOU!

     

    I am happily planning my wedding at THE ROYAL playa del carmen (which is right next door) and they have no limits on the amount of daily passes you can get.

     

    Hope you guys find this helpful and beware of this tricky place that has the biggest lack in communication I have ever heard of. 

     

    Yes their collections are gorgeous and unfortunately I got bought on that but honestly I would recommend you taking your well earned dollars SOMEWHERE ELSE. 



    #42 alanak

    alanak
    • Newbie
    • 34 posts

      Posted 20 January 2013 - 02:25 PM

      Amanda - I have read a lot of posts from other brides saying they did a brunch at the Italian restaurant (and that it was very good!).. normally the Italian and Asian resto's are only open for dinner, so I guess they will let you do something private in them during the day :)

       

      diracornejo - I am getting married April 27 - it was originally April 21 and then the resort sold out a few days later and no one could book that wasn't in our group booking so we switched it to a week later. Are you getting married the same day?!
       



      #43 diracornejo

      diracornejo
      • Newbie
      • 3 posts

        Posted 21 January 2013 - 08:47 AM

        Amanda - I have read a lot of posts from other brides saying they did a brunch at the Italian restaurant (and that it was very good!).. normally the Italian and Asian resto's are only open for dinner, so I guess they will let you do something private in them during the day :) diracornejo - I am getting married April 27 - it was originally April 21 and then the resort sold out a few days later and no one could book that wasn't in our group booking so we switched it to a week later. Are you getting married the same day?!  



        #44 diracornejo

        diracornejo
        • Newbie
        • 3 posts

          Posted 21 January 2013 - 08:51 AM

          Hey Alanak- yes our wedding is April 27th as well what time and what locations did u choose for your events ?? Congradulations!!! How many people do you expect ??

          Amanda - I have read a lot of posts from other brides saying they did a brunch at the Italian restaurant (and that it was very good!).. normally the Italian and Asian resto's are only open for dinner, so I guess they will let you do something private in them during the day :) diracornejo - I am getting married April 27 - it was originally April 21 and then the resort sold out a few days later and no one could book that wasn't in our group booking so we switched it to a week later. Are you getting married the same day?!  



          #45 Sarani Weddings

          Sarani Weddings
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          • 42 posts

            Posted 21 January 2013 - 10:53 AM

            Hi Chyna!

             

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            We invite you to watch our work and consider us as your photographers and videographers in your upcoming wedding!

             

             

             

             

             

             

             

             

             

             

             

             

             

             

             

             

             

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            #46 dwbride2014

            dwbride2014
            • Newbie
            • 40 posts
            • Wedding Date:May 2, 2014
            • Wedding Location:Playacar Palace
            • LocationChicago, IL

            Posted 21 January 2013 - 11:01 AM

            Hello everyone, I AM A VERY DISAPPOINTED BRIDE. Please know that unless 80% of your guests are staying at the Playacar Palace you may have your wedding there. You may only have 20% of your guests purchase a daily pass. I WAS NOT TOLD THIS until I called and spoke with one of the coordinator (after them not returning my emails for weeks), after 8 months of planning this basic requirement was not communicated to me.  They have a complete mess from their transfer of closing their Miami office and they now are having a tough time dealing with all weddings directly in Mexico. I also speak both English and Spanish fluently and language did not made a difference when communicating the details.  It is safe to say that I WAS FORCED to cancel my wedding since most of my guests are unable to afford a $400 night at the Playacar Palace. This place is not flexible or is willing to make any exceptions, they took FOREVER responding to email. If you have a bigger party that cannot stay at the resort please make sure you discuss all the details from the beginning instead of making the mistake I did. I guess I could've fought the battle in getting what I was promised from the beginning and not because of their screw up I would suffer the consequences of having to plan my entire wedding from the beginning, BUT HOW CAN I TRUST THEM? I'm sure they would've came up with another big reveal of their policies or what's even worse have a hidden charge the day of the wedding. NO THANK YOU! I am happily planning my wedding at THE ROYAL playa del carmen (which is right next door) and they have no limits on the amount of daily passes you can get. Hope you guys find this helpful and beware of this tricky place that has the biggest lack in communication I have ever heard of.  Yes their collections are gorgeous and unfortunately I got bought on that but honestly I would recommend you taking your well earned dollars SOMEWHERE ELSE. 

            Novia, I am really shocked to hear this! Were you working directly with the resort or with a travel agent at all? I wish you the best of luck getting everything planned all over again.

            #47 Lindsey Marie

            Lindsey Marie
            • Newbie
            • 17 posts

              Posted 23 January 2013 - 07:19 AM

              Does anybody know the tipping standards t an all-inclusive resort? My fiance has never been to Mexico or any all-inclusive resort, but heard that he should take $500 just for tips for the week. Does that sound a little extensive? Also, does anyone know if you can use your own plastic tumblers with lids at the pool? Thanks!

              #48 AmandaPierson

              AmandaPierson
              • Newbie
              • 54 posts

                Posted 23 January 2013 - 08:40 AM

                That sounds pretty high- I just tip how I feel it's deserved, but you could technically tip nothing and it would be fine since it's all inclusive.  However, since they're so amazing and appreciative, it's really awesome to tip (but whatever you feel like, maybe more like $100?).  Totally personal though and definitely not standard!



                #49 Sarani Weddings

                Sarani Weddings
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                • 42 posts

                  Posted 24 January 2013 - 09:37 AM

                  Originally Posted by dwbride2014 


                  Novia,

                  I am really shocked to hear this! Were you working directly with the resort or with a travel agent at all? I wish you the best of luck getting everything planned all over again.

                   

                  Hello Dw Bride!

                   

                  It's so sad to read your bad experience with this Hotel, even so, let me advise you that The Royal is an excellent locations to get married. Also i will recommended the theme of photographers in your wedding, this will be the memories for the expected moment of your live (a part of your live). I invited you to visit our web site at www.saraniweddings.com or watch our latest pictures at our blog on www.saraniweddingsblog.com
                  I
                  f you wanna now more about us, you can red our reviews from another brides who get married in Mayan Riviera and Cancun during the 2012 clic in here

                   

                  I will personally attend you needs.

                   

                  Greetings and happy wedding planing! 

                  Sarani



                  #50 Sarani Weddings

                  Sarani Weddings
                  • Insiders
                  • 42 posts

                    Posted 24 January 2013 - 09:52 AM

                    Originally Posted by diracornejo 

                     

                     

                    Originally Posted by diracornejo 

                    Hey Alanak- yes our wedding is April 27th as well what time and what locations did u choose for your events ?? Congradulations!!! How many people do you expect ??

                     

                    Hello both girls!

                     

                    First of all congratulations for both upcoming wedding on the same day!. April is an excellent month to get married, the weather is warm, the ambience is so peaceful and getting married with a view of the sea is so magnificent. Let me advise the theme of photographers, this will be the memories of that expected time. Let me introduce: Sarani Weddings is a group of professional photographers and videographers that will capture the perfect moments of your wedding day. We said: Our art, our passion, is your love. I invited you to see more about of our work at web site www.saranniweddings.com o read our reviews from brides who get married during 2012 in Cancun and Mayan Riviera.

                    Good luck with your planning wedding!
                    Hope to see you soon!

                     

                    Greetings

                    Sarani






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