I AM A VERY DISAPPOINTED BRIDE. Please know that unless 80% of your guests are staying at the Playacar Palace you may have your wedding there. You may only have 20% of your guests purchase a daily pass. I WAS NOT TOLD THIS until I called and spoke with one of the coordinator (after them not returning my emails for weeks), after 8 months of planning this basic requirement was not communicated to me.
They have a complete mess from their transfer of closing their Miami office and they now are having a tough time dealing with all weddings directly in Mexico. I also speak both English and Spanish fluently and language did not made a difference when communicating the details.
It is safe to say that I WAS FORCED to cancel my wedding since most of my guests are unable to afford a $400 night at the Playacar Palace. This place is not flexible or is willing to make any exceptions, they took FOREVER responding to email. If you have a bigger party that cannot stay at the resort please make sure you discuss all the details from the beginning instead of making the mistake I did.
I guess I could've fought the battle in getting what I was promised from the beginning and not because of their screw up I would suffer the consequences of having to plan my entire wedding from the beginning, BUT HOW CAN I TRUST THEM? I'm sure they would've came up with another big reveal of their policies or what's even worse have a hidden charge the day of the wedding. NO THANK YOU!
I am happily planning my wedding at THE ROYAL playa del carmen (which is right next door) and they have no limits on the amount of daily passes you can get.
Hope you guys find this helpful and beware of this tricky place that has the biggest lack in communication I have ever heard of.
Yes their collections are gorgeous and unfortunately I got bought on that but honestly I would recommend you taking your well earned dollars SOMEWHERE ELSE.