Jump to content
Sign in to follow this  

Hacienda Encantada

Recommended Posts

Hi!  The wedding person to talk to is Ana Guajardo at weddings@haciendaencantada.com.  She can help.  I am trying to find out more.  She isn't the best at responding to emails so resend it if you don't hear back from her within 48 hours.  Good luck!

Share this post

Link to post
Share on other sites

I recently had a wedding there and had been working with H.E. and Ana since last year on my wedding.  HE is a new resort and the staff service is wonderful.  It's a gorgeous place and very picturesque so my stay was great!  


But on the flip side, the service that you'll receive from Ana is below par/horrible.  I had messaged/called/left messages/spoken to her assistant on 12+ occasions and even kept a record since I hadn't heard back in 3 months from her (a month before the wedding!!!).  It got so bad that our parents weren't booked and a few guests had dropped out because they didn't know where we were at with the rooming situation (Ana kept telling me things were booked and promised to get back the same day, but 2 months later, no response) ...  There was no response and she ignored all my calls/emails and had also told the staff at HE to block our calls.  At a point, we escalated these issues to the Hotel Manager, another hotel manager and Ana's boss - and that's when she finally started responding (if you ever get in that situation - please contact me and I'll provide those contacts for you as I would hate to see anyone else in the same situation).


But, be aware even if she's responding, she's not coordinating many things.  Many promises of getting a cart ready and having someone grab you at the time of the ceremony wasn't fulfilled (I had to do my own coordinating and cart grabbing therefore was 30 mins late).  She didn't relay stays and cancellations to Reservations and there was an argument with guests the day of their checkout (because the hotel was trying to charge extra nights when the guests had told them that they would be arriving a day later).  


Overall, great place and atmosphere but be very wary with the WC and Reservations... if you expect no response, no coordination and the day of your wedding to not be as expected then HE is a decent place.  I would ONLY recommend HE if they had a different WC and if the Reservations and the rest of the staff actually communicated with each other.

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Best Destination Wedding Sponsors

    Facebook Pinterest Google+ Twitter
  • Posts

    • Another option is to find an app that allows for group talk. This Wedding Party App looks pretty neat. https://apracticalwedding.com/wedding-party-app/ 
    • Hi Everyone, So, I was cleaning out my closet and realized that I never sold off my extra wedding OOT bag stuff from our wonderful DW.   46 Daily Spanish for Dummies 30 Pool colored OOT fabric bags - approximately 13in x 13in. They lay flat.  I used them for our wedding and they were perfect for everything we needed to fit in each bag. There’s a slight shade variation in the group; I’m guessing some were cut from a different bolt of fabric.  They are also a little wrinkled from storage and will probably be wrinkled from shipping. I have three additional ones, but they somehow got something on them (likely toddler related). If needed, I can try to wash it out and send those as well. 
    • I’m getting married in six months to my foreign girlfriend. I was advised by a friend that one of the things I need to do before saying I do is to get a prenuptial agreement. Basically it’s supposed to protect my assets and properties in case my relationship with my future wife goes down the drain. I don’t know though if this is an acceptable practice when marrying Kiev ladies. I don’t want to do it if it would be insulting on her end. I need advice on this. Please help me.
    • So we are currently looking for an all inclusive resort for the wedding. We have 60 guests and found all the Dreams resorts as options and all of them gave us a quote and discounted price since it’s off season etc. Resorts in Punta Canta gave us a reasonable price, Dominicus gave us a really good deal then La Romana Resort and Spa gave us their regular price and so hard to negotiate. Will someone tell us how special is this resort that they won’t give us a good discount when all my guests are staying in their resort for 5-8 days. We are bringing $$$ in their resort and not give us a discount?  What is so special with this resort?  Can somebody recommend a beautiful resort? 
    • Hello Everyone, Share your favorite wedding venues. And also give me a Solution. I choose Wedding Venues in mobile al the Anne-marie cottage.
  • Topics