Hello Brides considering getting married at Excellence Punta Cana,
We got married last year (2011) at Excellence Punta Cana and I decided to wait and calm down before I write this review. I will be happy to answer any additional questions but to save you the trouble and deep disappointment for the rest of your life- LOOK ELSE WHERE! Our wedding was a complete disaster.
We booked the honeymoon suite with ocean view in the Excellence club and that was great room at first until I had to get ready for the ceremony. We had 40 people come for our wedding and unfortunately most had to change rooms because of mold smell in rooms or AC not working properly.
I would give anything to go back in time and do my wedding in a different resort. The day of the wedding the hairdresser and makeup artist came to our suite. The power went out 9 times (due to short fuse) in 2.5h while I was getting ready in the room. We were running really late and it was very stressful. But this was the beginning of the troubles.
The management on duty was very disrespectful to our wedding guests during the actual wedding activities and they interrupted the music in the middle of the reception (dinner time) although we had paid for our DJ from outside the resort so it was not their employee. The whole situation got really out of control and very ugly. We were expecting a 5 star service and we had guests from Europe, South America, North America and Asia travel to be there with us. We had two practicing lawyers in different continents as wedding guests which was a bad mistake for the resort cause the resort management and employees did too many illegal things and even breaching security. The memory and disappointment was so deep and the moment is ruined forever. The wedding coordinator was really nice and attentive but powerless to resolve and situation.
The next day the General Manager was really apologetic and tried to cut a deal with us because it was resorts fault from the beginning till the end and on top of that they disrespected such an important moment in our lives. They offered a hefty settlement so we don't sue the resort. We spent next few days in the resort and then months after that trying to recuperate from that day but it will never go away. It was our wedding day being ruined. We had a priest and judge in our wedding ceremony so this was THE ceremony.
If you choose to go for your vacation or honeymoon to the resort- GO for it. We had an amazing time at the resort before the wedding. Everyone was really happy with the organized activities and facilities. Food was excellent. If you are debating whether to do your wedding at the resort- LOOK ELSEWHERE, there are no guarantees same incidents wonâ€™t happen to you.
Best of luck planning your special day!