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Excellence Punta Cana- review and advice

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#1 milakd

  • Newbie
  • 21 posts

    Posted 17 March 2012 - 01:55 PM

    Hello Brides considering getting married at Excellence Punta Cana,


    We got married last year (2011) at Excellence Punta Cana and I decided to wait and calm down before I write this review. I will be happy to answer any additional questions but to save you the trouble and deep disappointment for the rest of your life- LOOK ELSE WHERE! Our wedding was a complete disaster.


    We booked the honeymoon suite with ocean view in the Excellence club and that was great room at first until I had to get ready for the ceremony. We had 40 people come for our wedding and unfortunately most had to change rooms because of mold smell in rooms or AC not working properly.


    I would give anything to go back in time and do my wedding in a different resort. The day of the wedding the hairdresser and makeup artist came to our suite. The power went out 9 times (due to short fuse) in 2.5h while I was getting ready in the room. We were running really late and it was very stressful. But this was the beginning of the troubles.


    The management on duty was very disrespectful to our wedding guests during the actual wedding activities and they interrupted the music in the middle of the reception (dinner time) although we had paid for our DJ from outside the resort so it was not their employee. The whole situation got really out of control and very ugly. We were expecting a 5 star service and we had guests from Europe, South America, North America and Asia travel to be there with us. We had two practicing lawyers in different continents as wedding guests which was a bad mistake for the resort cause the resort management and employees did too many illegal things and even breaching security. The memory and disappointment was so deep and the moment is ruined forever. The wedding coordinator was really nice and attentive but powerless to resolve and situation.


    The next day the General Manager was really apologetic and tried to cut a deal with us because it was resorts fault from the beginning till the end and on top of that they disrespected such an important moment in our lives. They offered a hefty settlement so we don't sue the resort. We spent next few days in the resort and then months after that trying to recuperate from that day but it will never go away. It was our wedding day being ruined. We had a priest and judge in our wedding ceremony so this was THE ceremony.


    If you choose to go for your vacation or honeymoon to the resort- GO for it. We had an amazing time at the resort before the wedding. Everyone was really happy with the organized activities and facilities. Food was excellent. If you are debating whether to do your wedding at the resort- LOOK ELSEWHERE, there are no guarantees same incidents won’t happen to you.


    Best of luck planning your special day!


    #2 chula

    • Newbie
    • 4 posts

      Posted 18 March 2012 - 08:56 AM

      Oh my goodness!!! I am so sorry for your experience. I do thank you from the bottom of my heart for the review. We are trying to get married next year and we wanted to go to the majestic excellence, but after what you wrote I am super scared.

      Once again thank you for the review!!!

      #3 Tink

      • Jr. Member
      • 160 posts

        Posted 18 March 2012 - 02:09 PM

        what happened?..

        #4 jlb392

        • Jr. Member
        • 197 posts

          Posted 19 March 2012 - 05:57 AM

          the Excellence was on our short list.  After reading your review, I'm so glad we chose the Ocean Blue & Sands instead.  I'm so sorry your special day was ruined....

          #5 danak71

          • Site Supporter
          • 264 posts

            Posted 07 April 2012 - 12:52 PM

            I attended my brother's wedding at the Excellence Punta Cana in March of 2010 and it was absolutely beautiful. I'm actually considering the Excellence in Mexico because of how wonderful their wedding was and how awesome my sister-in-law said they were to work with.


            Her day went off flawlessly. We had about 40 people that traveled with us and we all had an amazing time! The customer service was exceptional, the rooms were great (not very updated, but not bad), the pools, beach, entertainment and activities were all great.


            The only reason I'm not going back there is because there will be a lot of the same people attending my wedding and I want to bring them to a different location.

            #6 milakd

            • Newbie
            • 21 posts

              Posted 10 April 2012 - 07:54 AM

              We got married April 2011 and maybe managment of Excellence Punta Cana had changed since you were there but our wedding was ruined and there is nothing that could be done to take it back.


              We went to Excellence Playa Mujeres this past March'12 and the rooms were much nicer. The resort did not have the same feel as Excellence Punta Cana. We trully enjoyed Excellence Punta Cana before our wedding day. The grounds at Playa Mujeres were ok but the wedding gazeboo was tiny. We were there for a week and did not see a single wedding. Just FYI.


              Happy planning!

              #7 missgrey

              • Newbie
              • 2 posts

                Posted 08 May 2012 - 10:38 AM

                Can you give more details about what went wrong? I am getting married there next month, and would like to be a bit more prepared for anything that may come my way.... any specifics would be helpful. Thanks!

                #8 missgrey

                • Newbie
                • 2 posts

                  Posted 08 May 2012 - 10:42 AM

                  Can you be more specific with what went wrong? Who was your coordinator?

                  I am getting married there next month, and I'd like to know anything that I can front manage before I get there - any details will help!




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