We got married in April 2015 at Now Jade Riviera. Everything was fantastic and all our guests had a great time.
In the last two weeks we started to get calls from our banks notifying us of suspicious activity on our debit cards Nd withdrawals and online purchases over $1000 of dollars in our credit cards. My parents as well who had used a couple different credit cards (to pay for the wedding down there) also had the same thing. This was strange since we all bank separately. At this point in two weeks it has been 6 different credit cards and 5 debit card accounts that had been blocked for suspicious activity and unauthorized withdrawals. We didn't suspect the resort at all until some of our friends and family brought it up that in the last week a total of 8 other couples have had the exact same thing happen. The banks have been great with notifying us right away and blocking out cards but not until a money had already been taken out. One of our bank cards that we never ever ever use at bank machines or to make purchases Was blocked and the only time we have ever used it was at the little atm outside of the gift shop at the resort. It is the only atm machine that the resort has. We have spoke with out banks and they have pretty much said that they are positive that our credit cards and bank debit cards were being skimmed from the machine at the resort. It is way to much of a coincidence to have that many people at the same time from different banks having their accounts compromised. We have reported it.
So not bashing the resort but just a warning to bring cash... Do not use the bank machine at the resort and please let your guests know. And if you have recently been married there and you know you used the machines then call your banks and get your pin# changed.
Wow!! I can't believe that happened to so many of your guests! When I was there in June, the ATM wouldn't even work for almost any of our guests - it would just say the transaction couldn't be completed. I had to borrow some cash from my parents since I couldn't get any out, so bring more than you think you'll need!
Also, you can get pesos at the front desk and have the amount charged to your room, which could come in handy for shopping, cab fare, etc., especially if you want to save your US dollars.