We just arrived at now jade this afternoon. Our wedding is on April 13th. We came to a wedding a few years ago in the mayan riviera at Bahia principe tulum in June and fell in love with the ocean and the beaches. And so we decided to get married here and picked now jade because it was supposed to be a bit on the higher end then Bahia principe.
To be honest, first impression I was very disapointed. I know that it's only been one day but the buffet is so gross, and seriously I eat everything. We got to it right when it opened and EVERYTHING was cold. The meat station the juat leave a giant knife lying there and you have to cut your own meat..really! They had this pasta station with two types of noodles and two sauces..one red and one white. And they just out the noodles in a frying pan and poor the totally watered down sauce over top for a few mins and done. I am slightly embrassed for when all our guests to arrive and see what they are paying for. We are really hoping the a la carts have better food.
And castaways is so run down looking during the day. The bar is blue tile and half of it like looks almost rusted with missing tiles everywhere and half the lights in cAstaways are missing their covers and just snow dusty old mismatched light bulbs.
The service is lousy. We are in the preferred side which is supposed to be better then the rest...and I feel really sorry for those not staying in preferred. We requested a crib 4 times.....4. It was way past our cranky as hell sons bedtime by the time it arrived.
The pillows are paper thin and rock hard.
And their is construction at both pools all throughout the day. They are building a new bar at each one. And the worst part about the while thing is that the beach is unswimmable. Maybe it's the time of year but it's so windy they have the red flags up and they said its usually like this. The waves are so high and rough and the beach is covered in gross sea weed.
The rooms are very pretty though. Our jacuzzi on our deck is so gross looking there's no way I am going in it.
Urgh! Just frustrated and disapointed.
Sorry for the rant, just really upset that we paid extra money to stay in a resort that is supposed to be so great and Bahia principe was a million times cleaner, nicer and the food at the buffet was fantastic and the beachea were pure white and with calm water. They put giant sand bags to slow down the waves so my kids could actually go in the water. Here it's so dangerous there is no way.
Okay I am done conplaininf. Hopefully tomorrow is a much improved day.
Brides!! We just had our wedding at this resort on Feb 23rd, and I'm sorry to say but this statement shocks me!! The resort is absolutely beautiful and everybody was impressed with the food and hotel. Our photographer whom we brought with us said it was one of the nicer resorts he's been to ( and he does destinaion weddings often). Our guests raved about the food/ buffet, even going to say it was the best they have had. And our guests travel extensively for personal and business.
The one statement I did agree with was the ocean. Yes there is seaweed and it's a rocky beach ( in the water) . But there are two sections where you can swim and it's beautiful / clear. Also we were told that the Mexican government has strict rules in place about permitting machinery on the beach for the seaweed cleanup.
The only other negative I heard from our guests was the check in was long and a bit confusing. Once everybody was settled and the rooms were figured out, I heard no other complaints . And my friends/ families will not hold back from telling me the truth.
We had almost 40 guests and they still talk about how great everything was, and they would return. . I'm sorry to hear that the first day has been disappointing , and I really hope it gets better! Enjoy, have fun, after all it's your wedding!! It may not be perfect, but make the best of it!