We are getting married at the Now Jade May 3rd, 2014. We are so excited, and were very fortunate to be able to visit the resort in person, while we were vacationing at another resort last april. It is beautiful, the drinks and food at Castaways were excellent. . I have been emailing back and forth with Ariadna, she is so helpful and sometimes responds within the hour, but never takes longer than 24hrs. Pilar was taking about a month or so to get back to me and recently she wasn't responding at all. However I heard she may be close to going on maternity leave...
Like most of you I was inquiring about "swapping" items in my package. I am not using the photography, flowers or airport transfer(which is just one way in the divine package, our travel agent is providing a private round trip for us). Ariadna said that I was not able to swap or be credited for any items in my package. I did mention I had seen a lot of brides on here being accommodated with Pilar, she said that was the case, but that about 3 months ago they decided to no longer allow swapping or credits She also recommended changing my package, but we're keeping the Divine, a la carte was so expensive! So now I will use the photo for the welcome reception, and because I am not taking the flowers for myself, groom and bridal party she is going to let me have another centerpiece for the reception table, which is great because I don't think we will need more than two tables. She did answer a ton of more questions for me, so if you can think of anything ask away and Ill do my best to help!