Originally Posted by jc2488
SUNQUEST - BEWARE
I am getting married May 9 and we leave May 4.
I booked my wedding group through flightcentre with Sunquest. We did not have our flight times until last week (keep in mind we paid 6 months prior) only to find out that the 30 family and friends that booked with us will be on different flights! 8 of us were on the same flight out and the rest were on a different flight. Not to mention the other 18 were put on a overnight stop over in Montreal on the way back to toronto!!! We paid 1602 for our flight and in my opinion that is way to expensive for the other 18 to be paying for a stop over flight and they are refusing to reimburse some money back to those 18 people. All they are doing is paying for their hotel. we have had people pull out and book last minute with other travel agencies because of this. So now everyone is on scattered flights. Has anyone had an issue like this?
What is the point of booking ahead of time and as a group if this is what happens!
I am so sorry When we were researching our TA warned us against using Sunquest as she had them actually cancel flights outright a few weeks before for a bunch of guests travelling from Saskatoon (and gave them no rebooking alternative, they just cancelled the entire flight). That really sucks, but hopefully your guests understand that it's not your fault at all and of course they will still have an amazing vacation!
As well, hopefully it serves as a warning to other brides to steer clear of Sunquest.